CAROL B.K Alfred
Saint Robert,MO
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service Department Supervisor
Landscape Management Systems
Dededo, Guam
01.2024 - 05.2026
- Coordinated service scheduling to enhance team efficiency and client satisfaction.
- Prepared accurate repair orders by gathering information from internal and external customers.
- Maintained relationships with shop management, lead mechanic, warranty manager, and mechanics.
- Reviewed work orders prior to closure to ensure accuracy and completeness.
- Trained new Service Advisors on customer intake, repair order creation, and service procedures.
- Supervised daily operations of service department staff and workflows.
- Trained new employees on company policies and best practices.
- Resolved customer complaints in an efficient and professional manner.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Scheduled preventative maintenance appointments for customers' vehicles according to manufacturer recommendations.
- Trained new staff on customer service protocols and systems used in operations.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
Customer Service Manager
Midea Appliances Center
Tamuning, Guam
04.2022 - 12.2023
- Assisted customers in selecting air-conditioning units and home appliances based on their needs, budget, and home specifications.
- Provided product demonstrations, explained features and benefits, and offered expert recommendations to support purchasing decisions.
- Handled customer inquiries, resolved issues, and ensured a positive shopping experience from initial contact to after-sales support.
- Processed sales transactions, prepared quotations, and maintained accurate customer records using QuickBooks.
- Coordinated with installation and service teams to schedule deliveries, installations, and maintenance visits.
- Maintained a clean, organized showroom, and updated product displays to highlight new models and promotions.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Trained team members on service protocols and product knowledge.
Cashier
The Home Depot
03.2021 - 01.2022
- Greets customers as they get to the counter with their purchases, and provides them with information on the prices of the products.
- Accepts both credit cards and cash, and processes according to the standard operating counter.
- Assists customers by providing information and resolving their complaints.
- Guided customers in product selection through clear explanations and demonstrations to enhance their shopping experience.
- Offer customers carry-out service at the completion of transactions.
- Process merchandise returns and exchanges.
- Monitored the assigned self-checkout system and provided intervention and help.
Lead Cashier
Onedera store
Dededo, Guam
01.2019 - 01.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Answer customers' questions, and provide information on procedures or policies.
- Issue receipts, refunds, credits, or change due to customers.
- Responded to incoming calls promptly and professionally.
- Processed customer check transactions efficiently at the register.
- Supervised daily cash register operations and staff performance.
- Trained new cashiers on policies and customer service standards.
- Handled cash transactions and managed payment processing efficiently.
Cashier/ Food service worker
Kentucky Fried Chicken
Mangilao, Guam
01.2016 - 01.2018
- Greeted customers and provided fast, friendly, and accurate service at the counter and drive-thru.
- Took customer orders using the POS system, and processed cash, card, and mobile payments accurately.
- Prepared and assembled meals, sides, and drinks according to KFC's quality and portion standards.
- Maintained clean, organized dining area, service counter, and drink station to enhance customer experience.
- Ensured food safety by following proper hygiene, temperature checks, and handling procedures.
- Packaged orders accurately and efficiently, ensuring customer satisfaction with correct orders.
- Communicated effectively with kitchen staff to ensure timely order preparation.
- Delivered friendly customer service by addressing and resolving customer concerns promptly.
Education
First Aid, CPR, AED -
American Red Cross
01.2026 - 01.2028
Competent person for Powered Industrial trucks (Forklift and telehandler) -
Landscape Management Systems
06.2025 - 01.2028
High School Diploma -
Tiyan High School
Tiyan, GuamSkills
- Customer service and support
- Sales support
- Team leadership
- Employee onboarding
- Scheduling coordination
- Task prioritization
- Multitasking abilities
- Problem solving
- Cost management
- Reporting skills
- Software workflow optimization
- Data processing and entry
- Marketing strategies
- Computer literacy
Certification
- First Aid, CPR, AED, 01/2024 - 01/2026
- Competent person for Powered Industrial trucks (Forklift and telehandler), 01/2025 - 01/2028
Timeline
First Aid, CPR, AED -
American Red Cross
01.2026 - 01.2028
Competent person for Powered Industrial trucks (Forklift and telehandler) -
Landscape Management Systems
06.2025 - 01.2028
Service Department Supervisor
Landscape Management Systems
01.2024 - 05.2026
Customer Service Manager
Midea Appliances Center
04.2022 - 12.2023
Cashier
The Home Depot
03.2021 - 01.2022
Lead Cashier
Onedera store
01.2019 - 01.2021
Cashier/ Food service worker
Kentucky Fried Chicken
01.2016 - 01.2018
High School Diploma -
Tiyan High School