Carol Booker
El Paso,TX
Summary
Compassionate and dedicated professional with a background in military service and a degree in sociology. Leverages strong interpersonal and communication skills to provide exceptional administrative and client support, fostering positive relationships with diverse populations.
Overview
22
22
years of professional experience
Work History
Services Apprentice
Alaska Air National Guard
JBER, AK
2023.08 - 2024.08
- Verifying official for military, retired personnel, and families card issuance and maintaining the local Defense Enrollment Eligibility Reporting System. Verified eligibility of military, retired, and dependent personnel.
- Delivered readiness programs including food service, lodging, fitness, mortuary affairs, and contingency operations to support military personnel and families.
- Built positive relationships with personnel and families, enhancing communication and collaboration.
- Demonstrated strong verbal and written communication skills in various settings.
- Managed multiple projects efficiently, demonstrating strong organizational and time management skills.
Training NCO
Alaska Army National Guard
Fort Richardson, AK
2014.10 - 2023.08
- Facilitated training requests by reserving facilities and equipment, and coordinated ammunition distribution.
- As an Equal Opportunity Leader, instructed company personnel on proper and ethical work environment.
- Led multiple classes and learning objectives to implement the Equal Opportunity program successfully.
- Provided training and assistance to supervisor and company personnel on military legal policy and procedures. Maintained current knowledge of laws to provide accurate clarification on all legal concerns.
- Managed school quotas allocated to the company. Confirmed school reservations and verified personnel prerequisites for all courses.
- Established policies and procedures for new company while providing administrative support across multiple companies, including answering and screening inquiries and maintaining quality records.
- Managed travel authorizations and vouchers for company in compliance with Defense Travel System policies.
- Provided company level readiness operations by managing personnel records and data, monitoring, and processing payroll, verifying medical readiness, and maintaining statistics on weapons qualifications, physical fitness testing, and body composition testing.
- Executed cold and hot food production in accordance with military standards and procedures.
- Mentored kitchen staff in the utilization of kitchen equipment within our respective section.
- Organized exhibits for legal proceedings by preparing materials and supporting documentation.
- Drafted wills and powers of attorney for military personnel and their dependents.
Drug and Alcohol Supplies Coordinator
Beacon Occupational Health and Safety Services
Anchorage, AK
2015.06 - 2016.10
- Coordinated and performed federal and non-federal drug and alcohol testing services for clients, including onsite and remote afterhours screenings.
- Shipped and received drug and alcohol testing supplies to coordinate collection sites and stocked them with required supplies.
- Updated and tracked supply inventory log daily to ensure accurate stock levels.
- Maintained records of supplies ordered and received.
- Obtained certifications for hair testing through OMEGA laboratories and Breath Alcohol Testing through Intoximeters.
- Delivered and received shipments from airlines, packaging and sending parcels to facilities such as FedEx, UPS, and the Post Office.
- Billed clients accurately for order requests and supplies to maintain clear financial records.
- Delivered customer service to new and existing clients, scheduling appointments using SYSTOC.
- Entered data, generated reports, and produced tracking documents.
Material Handler
FEDEX
Anchorage, AK
2014.11 - 2015.06
- Assisted in ensuring aircraft, vehicles, and containers were loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques.
- Properly handled packages covered by regulatory requirements, such as handling of live animals and perishable goods.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Transported packages and freight for sorting, ensuring timely processing.
- Operated equipment while observing standard safety procedures.
- Collaborated with team members to streamline workflow, enhancing overall efficiency.
Transportation Security Officer
Transportation Security Administration
Anchorage, AK
2014.08 - 2014.11
- Operated X-ray machines, hand wands and advanced imaging technology to conduct screening on passengers and their belongings.
- Operated X-ray screening machines and tools to screen passengers, containers, and personal belongings for potential hazards, threats, and weapons.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Conducted bag searches and performed pat downs of passengers to ensure safety and security at checkpoints.
- Performed pat-downs to look for unauthorized materials and weapons.
- Monitored surroundings to identify and mitigate potentially life-threatening situations.
- Observed behavior and demeanor of travelers and staff to detect suspicious actions and enhance security.
- Interacted with the public to give directions, explain rules and regulations, and respond to inquiries.
Administration Supervisor/ Drug Testing Coordinator/Wheeled Vehicle Mechanic
United States Army
Fort Wainwright, Alaska
2002.07 - 2014.09
- Managed section of administrative personnel to meet daily operational goals.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided customer support that consisted of processing administrative actions such as award review and submission, personnel evaluations, duty appointment orders, and other personnel actions.
- Processed personnel travel authorizations and submitted travel vouchers in accordance with Defense Travel System policies and procedures.
- Managed school quotas allocated to the company and processed school reservations.
- Tracked and documented equipment to ensure accountability of assets valued over $200,000.
- Led Unit Prevention Leader role for Army Substance Abuse Program, conducting weekly drug testing procedures in compliance with program standards.
- Served as the Drug Testing Coordinator for the Army Substance Abuse Program.
- Volunteered to provide 40- hour course training in responsibilities, procedures, and duties of a Unit Prevention Leader to multiple organizations with newly assigned Unit Prevention Leaders.
- Supervised unscheduled maintenance of company military vehicles to improve operational readiness within the organization.
- Maintained the company’s test, measurement, and diagnostic equipment program to apply calibration and repair support of military equipment.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Read and followed technical documentation to complete accurate repairs.
- Performed wheeled vehicle recovery operations.
Education
Bachelor of Arts - Sociology
American Military University
Charles Town, WV2023-10
Skills
- Data entry proficiency
- Data management
- Administrative support
- Technical proficiency
- Time management
- Detail-oriented
- Detail orientation
- Client relations
Specialized Training
- Advanced Leader Course (Team Leadership Training), U.S. Army, 6 weeks, 2013
- Basic Leadership Course (First-line Supervisor Training), U.S. Army, 3 weeks, 2011
- Equal Employment Leaders Course, U.S. Army, 2015
Languages
English
Native/ Bilingual
Timeline
Services Apprentice
Alaska Air National Guard
2023.08 - 2024.08
Drug and Alcohol Supplies Coordinator
Beacon Occupational Health and Safety Services
2015.06 - 2016.10
Material Handler
FEDEX
2014.11 - 2015.06
Training NCO
Alaska Army National Guard
2014.10 - 2023.08
Transportation Security Officer
Transportation Security Administration
2014.08 - 2014.11
Administration Supervisor/ Drug Testing Coordinator/Wheeled Vehicle Mechanic
United States Army
2002.07 - 2014.09
Bachelor of Arts - Sociology
American Military University