CAROL DEACON
UNION CITY,Georgia
Summary
Customer-oriented Reservation Agent with over 15 years of experience in airline industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
16
16
years of professional experience
Work History
Temporary Reservation Agent
AllSource PPS
07.2021 - 12.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Reservations Agent
Delta Air Lines, Inc.
12.2005 - 07.2020
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Software to input all key data into airlines database system.
Education
High-school Diploma - Business Administration
Dunoon Technical High School
Kingston Jamaica 07.1986
Skills
- Service Quality
- Agent Coordination
- Telephone Reception
Timeline
Temporary Reservation Agent
AllSource PPS
07.2021 - 12.2022
Reservations Agent
Delta Air Lines, Inc.
12.2005 - 07.2020
High-school Diploma - Business Administration
Dunoon Technical High School
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