Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAROL DEACON

UNION CITY,Georgia

Summary

Customer-oriented Reservation Agent with over 15 years of experience in airline industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

16
16
years of professional experience

Work History

Temporary Reservation Agent

AllSource PPS
07.2021 - 12.2022
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.

Reservations Agent

Delta Air Lines, Inc.
12.2005 - 07.2020
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized Software to input all key data into airlines database system.

Education

High-school Diploma - Business Administration

Dunoon Technical High School
Kingston Jamaica
07.1986

Skills

  • Service Quality
  • Agent Coordination
  • Telephone Reception

Timeline

Temporary Reservation Agent

AllSource PPS
07.2021 - 12.2022

Reservations Agent

Delta Air Lines, Inc.
12.2005 - 07.2020

High-school Diploma - Business Administration

Dunoon Technical High School

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CAROL DEACON