Carol Dees
Hagerstown,MD
Summary
Combination of creativity, passion, and strong work ethic have been useful in the field of direct patient care, healthcare and customer service thus far. I find great joy and reward in my work, and I strive to enhance every environment with a balance between professionalism, empathy, and intense effort to help organizations, programs, and clients reach their goals while completing each given task timely, safely, and exact. I pride myself in my ability to work within ethical guidelines while abiding by state and federal regulations and requirements. Although, there is a break in my work history due to life circumstances involving that of raising children and providing personal care to elderly family members, I am very dependable, hardworking, and punctual. With my ability to multitask and the pride I take in my work, I believe I could be an attribute to your organization. I would be humbled to have an opportunity to be part of your team and bring to it my experience and passion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Brooke’s House Thrift Store
07.2024 - Current
- Used Organization management and people skills each day-sorting merchandise, bringing in donations, cleaning merchandise, and marking/pricing product for the floor
- Greet and help customers find product in the store
- Built a relationship with people in the community to foster understanding of Brookes House
- Effectively communicate with team members to maintain clearly defined expectations of daily tasks needed to be accomplished, such as, new sales and moving products from one area of the store to another
- Address negative customer feedback to insure their return and satisfaction
Sales Associate
Brooke’s House Junk Removal
07.2024 - Current
- Picked up and removed residential garbage according to assigned route
- Consulted with customers to address any problems with junk removal, maximizing team efficiency, and customer satisfaction
- Moved and maneuvered furniture onto trucks for loading and unloading for junk removal
- Estimate customer loaded container volume by sight to report overweight boxes immediately to supervisor for direction when at risk of exceeding weight volume
Direct Support Professional Caregiver
Private Residence
01.2016 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Certified Nursing Assistant
Winchester Medical Center
05.2013 - 12.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Direct Support Professional
Sevita DBA as REM care
01.2011 - 01.2013
- Transported/accompanied clients to appointments, running errands with or for clients
- Reminded and assisted with self-administration of medications for clients
- Assisted with daily living skills such as toileting, bathing, and dressing
- Reported changes in clients’ conditions to supervisor
- Mentored and supervised other direct support professionals
- Provided care in accordance with written instructions for supervisory staff
- Documented patient behaviors and assisted with treatment plans
- Protected clients from bodily harm through vigilant care
- Kept clients safe in a hazard free environment
Education
Some College (No Degree) - Pre-Nursing
Potomac State College
KeyserHigh School Diploma -
Continental Academy
Miramar, FL01.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Patient care
- Compassion and empathy
- Attention to detail
Certification
- Certified nursing assistant, True
- EKG trained, True
- Narcan trained, False
- CPR certified, True
References
Available upon request.
Timeline
Sales Associate
Brooke’s House Thrift Store
07.2024 - Current
Sales Associate
Brooke’s House Junk Removal
07.2024 - Current
Direct Support Professional Caregiver
Private Residence
01.2016 - 07.2020
Certified Nursing Assistant
Winchester Medical Center
05.2013 - 12.2015
Direct Support Professional
Sevita DBA as REM care
01.2011 - 01.2013
Some College (No Degree) - Pre-Nursing
Potomac State College
- Certified nursing assistant, True
- EKG trained, True
- Narcan trained, False
- CPR certified, True
High School Diploma -
Continental Academy
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