CAROL DESRONVIL
Social Work
Hyattsville,MD
Summary
Accomplished Social Work Director with 6+ years' experience in overseeing operations and implementing policies. Possess a strong background in public relations, case management, and community advocacy in the non-profit sector. Proficient in regulatory compliance, policy development, and interpersonal communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
CENTER DIRECTOR
First Baptist Senior Center
10.2021 - Current
- Ensure that client service delivery in the areas of counseling, recreational/social, and health
- Participate in providing activities, health, and social services to program senior clients weekly
- Developed strong community relationships to support center programs and initiatives.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
- Developed and executed strategic plans to increase center enrollment, significantly expanding program participation.
- Managed $251,000 yearly budget for labor, supplies and building costs.
SOCIAL SERVICES MANAGER
SCO Family of Services
05.2018 - 09.2021
- Directly and virtually supervised Social Services Supervisors, Case Managers, Employment Specialists, Housing Specialists, Substance Abuse Counselors, Continuing Care Workers, and Clinical Social Workers
- Identified, implemented, and documented staff development issues, which included, but were not limited to, ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training
- Develop program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
- Administered mental health screenings to 25 plus clients to determine criteria for mental illness.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 25 plus clients in acquiring needed aid.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 25 plus clients.
WAIVER SERVICE PROVIDER (WSP) SUPERVISOR
SCO Family of Services
07.2017 - 05.2018
- Provided virtual individual and group supervision to full-time and per-diem providers weekly or as needed
- Reported issues and resolutions to the applicable HCI Supervisor, ensuring smooth communication between Waiver Service Provider and Health Care Integrator lines.
- Developed strong partnerships with local community organizations, enhancing clients'' access to resources and support networks that promote well-being and independence.
- Built strong relationships with clients and their families, fostering trust and open communication to better address individual needs.
Education
Master of Social Work - Social Work
ADELPHI UNIVERSITY
Garden City, NY05.2002
Bachelor of Arts in Elementary Education - Elementary Education
MEDGAR EVERS COLLEGE
Brooklyn, NY06.1998
Skills
- Social work management
- Operations Management
- Interpersonal Communication
- Public relations
- Community advocacy
- Academic Consultant
- Case management
- Policy development
- Staff Training
- Microsoft Planner
- Teams
- Zoom
- GoToWebinar
- Webex
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
CENTER DIRECTOR
First Baptist Senior Center
10.2021 - Current
SOCIAL SERVICES MANAGER
SCO Family of Services
05.2018 - 09.2021
WAIVER SERVICE PROVIDER (WSP) SUPERVISOR
SCO Family of Services
07.2017 - 05.2018
Master of Social Work - Social Work
ADELPHI UNIVERSITY
Bachelor of Arts in Elementary Education - Elementary Education
MEDGAR EVERS COLLEGE
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