Carol E. Robinson
Washington
Summary
Customer Service Representative with proven success in strategic planning, standard operating procedures, policy management, and facility management and controls. Extensive knowledge and expertise in providing customer relationships, driving customer satisfaction. An effective communicator with critical thinking and problem-solving skills and expertise in fostering working relationships with supervisors, team members, elected officials, government agencies, MPD, non-profits, vendors, and contractors. I strongly believe that I would be a good fit for company.
Efficient Grocery Associate known for high productivity and ability to complete tasks swiftly. Possess specialized skills in inventory management, customer service, and merchandise display. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive shopping experiences for customers.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Grocery Associate
Amazon Fresh
Alexandria
02.2024 - Current
- Greet customers and assist with their shopping needs.
- Operate as a cashier and assist with self-checkout.
- Stock shelves, organize displays, and maintain store cleanliness.
- Prepare fresh foods such as salads, pizzas, and rotisserie items.
- Maintain well-organized produce displays, ensuring product quality and freshness.
- Handle a wide assortment of products including produce, meat, seafood and alcohol.
- Fulfill online grocery orders for pickup and delivery.
- Process returns for both in-store and Amazon.com purchases.
- Assist with inventory management and product deliveries.
- AMAZON | Alexandria, VA.
Child Passenger Safety Technician
District Department of Transportation
08.2021 - Current
- Being an active listener, while educating and supporting families in them pursuit of safety.
- Being an active listener, while educating parents and caregivers on how to properly use and install car seats.
- Conducts continuous education to adhere to National Certification (cert.safekids.org) guidelines through curriculum and training programs and policies and procedures Review and analyze current or proposed programs related to Car Seat Events and Services.
- Sets up and breaks down each training class, resets all equipment after each training session, makes copies of materials for training classes, use laptop to research status, ensures the security of documents and information submitted.
- Conduct and Provide Annual Car Seat Check Inspection/Installation Events.
- Ensure the completion and mailing of Registration for Car seats distributed, DC Mayor Car Seat VOUCHER program.
- Provide technically correct education in a respectful and professional manner to caregivers, in person.
- Review the dissemination of materials required for the successful implementation of events, including promotional flyers, brochures, invitations, posters, and training materials.
- Establish the mission, goals, objectives, and metrics on a variety of passenger safety programs.
- Educate parents and caregivers on how to properly use and install car Seats.
- Review and analyze by performing evaluation to establish the best installation method.
- Demonstrate how to properly secure the child in the car seat, based on best practices and education.
- Ensure the child is in the correct seat for their age, height, and weight, based on best practices and education.
- Collaborate with other Child Passenger Safety Technicians to develop and implement installation and security.
- Lift and carry assorted size boxes from Storage container to Inspection Bay.
- Provide a clean and clear work Bay for all new and expecting Caregivers.
- Child Passenger Safety Technician (CPST) Safety Division DC Inspection Station Child Passenger Safety Division
City Carrier Assistant
United States Postal Service
Washington
09.2024 - 12.2024
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery.
- Load and sort postal truck to ensure correct delivery to customer address.
- Physically climb in and out of vehicle while maintaining safe working environment.
- Deliver mail and packages along an assigned route.
- Maintain automative tracking systems via MDDs, Zebra TC77 (Mobile Delivery Devices)
- Responsible for picking up or collect mail and packages from customers including on foot or by vehicle in a city area.
- Consistently work indoors and outdoors in all weather: rain, snow, cold and heat while navigating all street terrains.
- Maintain good relations with customers and have a general familiarity with postal laws, regulations, and products.
- Ensuring mail delivery during weekdays, weekends and holidays.
IP Docketing Specialist (Certified)
ArentFox, LLP
Washington
08.2013 - 09.2017
- Maintained docketing database/calendar for Intellectual Property Department.
- Prepared budgetary reports and documents via Client/Associate and Secretary request.
- Solely responsible for entering all new cases via DENNEMEYER or Patricia docketing system.
- Tracked filing deadlines and correspondence to ensure all filing items have been cleared for the day.
- Confirmed filings and generated reports detailing action items and due dates for upcoming litigation.
- Under minimum supervision, develop policies and procedures to properly assess Client and employee functionality of equipment to ensure compliance standards were met.
- Entered and processed Foreign filed and Foreign Associate information in a timely manner.
- Tracked email requests and inquiries from Client/Associates and Secretaries.
- Maintained manual tracking log of USPTO actions.
- Provided financial summaries and recommendations for upcoming docket items and filings.
- Responsible for calendar management to coordinate internal and external meetings with department heads, clients, associates, partners, staff, and potential employees.
IP Docketing Specialist
Dickstein& Shapiro, LLP
Washington
06.2010 - 08.2012
- Entered all new cases into the docketing system, including reviewing all documents, and correspondence while providing administrative support and quality control.
- Conducts factfinding which requires analyzing data and docket information to ensure all the docket items have been cleared for the day via PAIR.
- Prepared reports and gather pertinent data to corroborate Client file is prepared correctly.
- Entered and updated database with USPTO and Foreign incoming office action documents.
- Tracked and delivered Courier packages in management system.
- Developed administrative data/special reports for Client and Associate queries.
- Maintained manual tracking log of USPTO and Foreign office actions.
- Corresponded and tracked email request from Client /Associate and Secretaries.
- Prepared and coordinate preparation of reports/documents along with provides suggestions on daily compliance standards were met.
- Monitors, maintains and submits various fee/budgetary reports.
Education
Bachelor of Arts - General Studies, Business Administration
Edward Waters College
Skills
- Customer service
- Order fulfillment
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Active listening
- Detailed organization
- Cleanliness maintenance
- Cleaning and sanitizing
- Flexible schedule
- Cleanliness and sanitation
- Bagging groceries
- Weighing items
- Updating prices
- Team contribution
- Restocking bags
- Order accuracy
- Workplace safety
- Handling perishables
- Grocery bagging skills
Training
- USPTO Docketing Systems - DENNEMEYER, Patricia, Patent FETCH and PAIR
- WIPO Digital Library and Patent Fetch
- National Child Passenger Safety/DC Mayor SAFE KIDS PROGRAM (a program for safe kids Worldwide)
Awards Certifications Accomplishments
- American Red Cross CPR and First Aid, 2022
- Performance Award recipients, 2018-2023
- National Child Passenger Safety Technician Certification, 2021
Timeline
City Carrier Assistant
United States Postal Service
09.2024 - 12.2024
Grocery Associate
Amazon Fresh
02.2024 - Current
Child Passenger Safety Technician
District Department of Transportation
08.2021 - Current
IP Docketing Specialist (Certified)
ArentFox, LLP
08.2013 - 09.2017
IP Docketing Specialist
Dickstein& Shapiro, LLP
06.2010 - 08.2012
Bachelor of Arts - General Studies, Business Administration
Edward Waters College