Carol Felan
Austin,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Data Analyst at Senior Process Executive Level
Cognizant (Information Technology Co.)
07.2021 - Current
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices.
Support analyst working with a global social media organization. Balancing day-to day service/support of customers with a focus on working closely with internal sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
Membership Program Coordinator
Ymca Of Austin
01.2013 - 07.2021
- Executed marketing skills to establish and grow customer base.
- Responsible for recruiting, onboarding, and training employees; ensures new staff have the necessary support, guidance, and mentoring to fulfill their job responsibilities.
- Created and managed budgets for salaries, multiple departments and branch events. Along with developing and monitoring weekly schedules and maintaining payroll for multiple departments.
- Supervised drop-in child care center for children 6wks to 18yrs and managed its employees.
- Member services. Handled and resolved membership concerns. Including financial assistance.
- Participated in community events to promote/provide services and recruitment.
- Organized special events and activities to boost family/community engagement
- Managed and maintained supplies for the branch departments and managers.
- Develop, organize and hire for Youth & Family programs offered at branch level.
- Develops and monitors budgets to meet fiscal objectives for multiple departments.
- Developed collaborations with community organizations & local businesses to provide additional resources, programming, events and services to families. Including, providing specialized support to diverse populations.
Assistant Teacher- EC/Behavioral/PreK/SpedEd
Austin ISD/Manor ISD
08.1997 - 02.2010
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Provided student support through special accommodations, extra assistance and assessments.
- Implemented lessons initiated by teachers or related services personnel.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Increased proficiencies by attending professional development workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
Skills
- Recruiting, hiring, onboarding, and training
- Program development and management
- Partnership development
- Budget development and maintenance
- Marketing and promotions
- Conflict mediation/resolution
- Experience with diverse populations
- High Customer Service Standards Adherence
- Purchasing and Procurement
Certification
- Certified Notary Public
- Notary Signing Agent
Timeline
Data Analyst at Senior Process Executive Level
Cognizant (Information Technology Co.)
07.2021 - Current
Membership Program Coordinator
Ymca Of Austin
01.2013 - 07.2021
Assistant Teacher- EC/Behavioral/PreK/SpedEd
Austin ISD/Manor ISD
08.1997 - 02.2010
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