Summary
Overview
Work History
Skills
Certification
Timeline
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Carol Fenimore

Bolivia,NC

Summary

Dedicated Account Executive with a proven track record in account servicing and client retention. Skilled in effective communication and problem-solving to enhance customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Executive

CRC Benefits
Greenwood Village, Colorado
09.2021 - Current
  • Delivered post-sale service and support for enhanced customer satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Managed client accounts to ensure satisfaction and retention.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Senior New Business Analyst

BenefitMall, Inc.
Greenwood Village, Colorado
07.2007 - 02.2020
  • Evaluated employer applications and documentation to determine eligibility.
  • Collaborated with agents to clarify information and resolve underwriting issues.
  • Provided training and mentorship to junior New Business Analysts on best practices.
  • Collaborated with other departments within the organization to ensure efficient processing of customer applications.
  • Facilitated training sessions on new tools and systems for team members.
  • Attended carrier functions to develop and enhance relationships.

Skills

  • Account servicing
  • Managing client relationships
  • Customer service
  • Written and verbal communication
  • SalesForce expertise
  • Training and mentorship
  • Adaptability to change
  • Problem solving

Certification

  • Resident Producer License - State of North Carolina - Accident, Health & Life - License Number: 13051960 - Issued 12/01/2024 - Expires 11/30/2026
  • Non-Resident Producer License - State of Colorado - Accident, Health & Life - License Number: 776249 - Issued 12/14/2022 - Expires 11/30/2026

Timeline

Account Executive

CRC Benefits
09.2021 - Current

Senior New Business Analyst

BenefitMall, Inc.
07.2007 - 02.2020

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Carol Fenimore