Carol Ford
Houston,TX
Summary
To utilize Administrative and Customer Service skills and experience. Proven ability to effectively manage tasks.
Overview
25
25
years of professional experience
Work History
Patient Care Advocate
Walgreens Speciality Pharmacy
08.2019 - Current
- Inbound Outbound call center environment assisting patients with getting Oncology, Neurology, Pulmonary, REMS drugs, Organ Transplant patients sent to their home or picking up prescriptions from their local pharmacy
- Insurance Verification consisted of advising doctors offices when a Prior authorization, Medical Necessity Forms are required for plan to pay, ran test claims advising doctors office when claim rejected due to missing diagnosis code or ICD-10 codes
- Insurance plans consisted of commercial, government, FEP copay assistance and patient financial services
Dispatcher
Smith Protective Services
08.2017 - 10.2018
- Answered incoming and outgoing calls for security officers working at over 100 properties apartment complex for security officer assigned to
- Recorded hourly post check-ins for on and off duty officers
- Completed incident reports
- Scheduled shifts for officers as well as replacements for no call no shows
- Document complaints in apartment complex and dispatch officers to property closed complaints
CSRIII
MTM-Medical Transportation
08.2013 - 03.2017
- Answer incoming and outgoing calls in a call center environment for Medicaid recipients
- Transported recipients to and from scheduled doctors' appointments, as well as scheduling pharmacy stops in a timely and safe manner
- Proficient in HIPPA
- Verified appointments
Dispatcher
Raudin McCormick
02.2009 - 10.2009
- Dispatched drivers all over the United States to pick up crews and take them to their destination
- Worked closely with conductors and engineers to pick up service crews off the work trains
- Knowledge of mile post markers
- Issued warrants when accidents occur on tracks to avoid any other collisions
Legal Coder
LK Jordan and Associate
09.2006 - 02.2007
- Worked with attorneys in a call center environment coding legal documents for oil rigs, legal court documents, scanned documents for QC quality control prior to making corrections on various types of legal documents
Debt Collector
FMA Alliance
05.2005 - 08.2005
- Collecting money on past due accounts Chase, Wells Fargo and Capital One
Account Representative
CCC Interactive
11.2004 - 04.2005
- Credit acquisition
- Answer over 300 calls per day with customers asking questions about their credit card applications
- Call center environment
Unit Secretary
Medical Center @ Lancaster
03.2000 - 03.2004
- Performed secretarial duties utilizing knowledge of medical terminology
- Input doctor's orders into medical databases from patient's charts, labs, EKGS, diets, CT Scan etc
- Kept track of temperature for medicines, and food on floor; making sure that temperatures were within state compliance on a daily basis
Education
AAS - Medical Office Technology
Lonestar College
Houston, TX08.2015
References
Available upon request
Timeline
Patient Care Advocate
Walgreens Speciality Pharmacy
08.2019 - Current
Dispatcher
Smith Protective Services
08.2017 - 10.2018
CSRIII
MTM-Medical Transportation
08.2013 - 03.2017
Dispatcher
Raudin McCormick
02.2009 - 10.2009
Legal Coder
LK Jordan and Associate
09.2006 - 02.2007
Debt Collector
FMA Alliance
05.2005 - 08.2005
Account Representative
CCC Interactive
11.2004 - 04.2005
Unit Secretary
Medical Center @ Lancaster
03.2000 - 03.2004
AAS - Medical Office Technology
Lonestar College
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