Angel Jackson
Fort Worth,TX
Summary
Dynamic Patient Care Advocate with a proven track record at Accredo Specialty Pharmacy, excelling in patient support and medication management. Leveraging strong organizational skills and critical thinking, enhance pharmacy operations and foster collaboration among healthcare providers, ensuring seamless transitions in home infusion therapy. Committed to delivering exceptional patient care and service.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
Remote
12.2024 - Current
- Support patients in managing their medications effectively.
- Coordinate communication between healthcare providers and patients to guarantee optimal care.
- Engage in ongoing education to stay informed about advancements in home infusion therapy.
- Enhance pharmacy operations through creation of efficient workflows for order processing, dispensing, and delivery of home infusion medications.
- Facilitate collaboration among healthcare providers to guarantee smooth transitions between inpatient and outpatient settings for home infusion therapy.
- Manage caseload of patients, improving medication adherence by supporting multi-modal communication (phone, and email) for over 30-50+ plus daily interactions.
Customer Service Representative
LegalZoom
Remote
12.2022 - 12.2024
- Drafted and reviewed Estate planning documents to maintain compliance and precision.
- Facilitated creation and filing of intellectual property applications, achieving 95% client satisfaction.
- Coordinated over 100 weekly consultation calls between attorneys and clients using CRM software.
- Optimized client consultation process, boosting attorney-client relationships.
- Drafted legal documents with precision, enhancing client satisfaction in areas of wills, trusts, and intellectual property.
- Acquired extensive product knowledge to offer tailored recommendations.
Billing Specialist
Duke Energy
Remote
05.2021 - 12.2022
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Verified accuracy of accounts payable payments, resulting in 10% reduction in payment errors and check reissues.
- Monitored customer accounts for identification and resolution of billing issues.
- Delivered outstanding customer service, cultivating enduring client connections.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2006
Skills
Multitasking
Patient care
Organizational skills
Active listening
Critical thinking
Problem-solving abilities
Adaptability
Dependability
Patience
Customer service
First aid and safety
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
12.2024 - Current
Customer Service Representative
LegalZoom
12.2022 - 12.2024
Billing Specialist
Duke Energy
05.2021 - 12.2022
High School Diploma -
Eastern Hills High School