CAROL FRAHM
Willits,CA
Summary
Goal-oriented accounts representative with expertise in client onboarding and relationship management. Proven ability to enhance customer satisfaction and streamline processes for improved accuracy and efficiency.
Overview
29
29
years of professional experience
Work History
Accounts Receivable/New Accounts Representative
Mando Mill and Lumber Company
Willits, CA
08.2020 - Current
- Managed onboarding process for new accounts, ensuring compliance with company policies and procedures.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Conducted needs assessments to identify client requirements and tailor products accordingly.
- Streamlined account setup processes, reducing processing time and improving accuracy of data entry.
Accounts Payable Specialist
Sparetime Supply Distribution
Willits, CA
10.2015 - 08.2020
- Processed high volumes of invoices, ensuring accuracy and adherence to company policies.
- Managed vendor relationships, resolving discrepancies and improving communication efficiency.
- Implemented automated solutions for invoice processing, enhancing workflow efficiency.
- Reviewed and reconciled accounts payable aging reports, maintaining accurate financial records.
Delivery Driver
Little Lake Auto Parts
Willits, CA
02.2015 - 11.2015
- Delivered automotive parts efficiently to clients, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery logs and documentation for effective route management.
- Inspected vehicles regularly to ensure safety compliance and operational readiness.
- Navigated routes using GPS technology to optimize delivery schedules and minimize delays.
Store Manager
Shaver Lake Gas
Shaver Lake, CA
02.2010 - 08.2014
- Supervised daily operations, ensuring compliance with safety standards and efficient workflow.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Implemented training programs for staff, enhancing customer service skills and team performance.
- Analyzed sales trends, adjusting merchandising strategies to maximize revenue opportunities.
Front Desk Receptionis/Lead Reservationist
Shaver Lake Vacation Rentals
Shaver Lake, CA
11.1996 - 12.2006
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations using property management software to optimize occupancy rates.
- Maintained accurate records of guest information and billing details to ensure data integrity.
Education
High School Diploma -
Round Valley High School
Covelo, CASkills
- Goal-oriented mindset
- Negotiation expertise
- Data entry proficiency
- Industry trends awareness
Languages
English
Timeline
Accounts Receivable/New Accounts Representative
Mando Mill and Lumber Company
08.2020 - Current
Accounts Payable Specialist
Sparetime Supply Distribution
10.2015 - 08.2020
Delivery Driver
Little Lake Auto Parts
02.2015 - 11.2015
Store Manager
Shaver Lake Gas
02.2010 - 08.2014
Front Desk Receptionis/Lead Reservationist
Shaver Lake Vacation Rentals
11.1996 - 12.2006
High School Diploma -
Round Valley High School