Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Carol Grant

Celebrity Cruises
Wichita,KS

Work Preference

Job Search Status:

Open to work

Desired start date:

Immediately

Desired Job Title

Customer Service Representative

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefits401k matchPaid sick leave
24
years of professional experience

Dynamic Customer Service Representative with a proven track record at Celebrity Cruises, excelling in problem resolution and active listening. Enhanced customer satisfaction and retention through effective communication and collaboration with teams, leveraging critical thinking and data entry skills to drive operational efficiency.

Work History

Customer Service Representative

23 Years 6 Months
Celebrity Cruises | 09.1999 - 03.2023
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Collaborated with cross-functional teams to enhance overall service quality and operational efficiency.

Education

- Business Administration

University of Phoenix | Tempe, AZ | 05-2017

High School Diploma

Wichita Heights High School | Wichita, KS | 05-1988

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency

Timeline

Customer Service Representative

Celebrity Cruises
09.1999 - 03.2023Read More

University of Phoenix

from Business Administration
Read More

Wichita Heights High School

High School Diploma
Read More
Carol Grant