Carol Grau
Miami,Florida
Summary
Excellent communicator with a knack for forming bonds with children and their families.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Leader who is well-organized, resourceful, and forward-thinking.
I am well-organized and assertive, and I have excellent communication skills.
Trying to use my knowledge and experience to assist other students.
An approach that is both friendly and adaptable.
Eager to put my skills to good use in a new job.
Working with students individually and in small groups is a breeze.
I possess strong communication and collaboration skills, contributing to team success and consistent achievement of sales
goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
Miami, FL
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Personal Tutor
St. Michael the Archangel Catholic Church
Miami, FL, US
09.2020 - Current
- Taught past skills and abilities to students.
- Met with parents to resolve educational priorities and issues that were at odds.
- Created activities and integrated technology to diversify instruction.
- Kept and reviewed students' academic records to determine what topics to cover in tutoring sessions.
- Organized grade records to improve reference speed.
- Led group sessions and offered one-on-one assistance.
- Used technology in my sessions to help students learn more effectively.
- Identified student weaknesses in order to determine the most effective learning tools.
- Set up a tutoring environment to help students learn more effectively.
- Taught both general life skills and academic skills, putting lessons into context in the real world.
Afterschool Care Worker
St. Michael the Archangel Catholic Church
Miami, FL, US
08.2020 - 11.2022
- Solved issues, improved operations, and provided excellent customer service.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Had an excellent attendance record and was always on time for work.
- Connected with students and parents on a regular basis to discuss programs, policies, and individual needs.
- Supervised up to around 50 students, keeping an eye on groups and individual safety during outdoor exercise periods.
- Worked on strategies to improve student learning and behavior along with parents and teachers.
- Implemented student safety measures, including the outdoor playtime to reduce accidents.
- Modernized instructional plans and educational approaches to improve student learning.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Managed behavioral issues and used positive behavior strategies.
- Planned activities for school-aged children, such as mini-lessons, art projects, and unstructured playtime.
Summer Camp Counselor
St. Michael the Archangel Catholic Church
Miami, FL, US
07.2015 - 07.2020
- Aided children by actively listening and encouraging them.
- Kept an eye on participants to spot problems and offer assistance, such as stopping activities and providing medical assistance.
- Consistently met my daily attendance goals in class.
- Greeted all members in a professional and friendly manner.
- Explained the class's goals and rules.
Janitor
St. Michael the Archangel Catholic Church
Miami, FL, US
11.2019 - 03.2020
- Set up chair and table racks, set up arrangements, and handed out decorations to prepare facilities for special events.
- Thoroughly sanitized, cleaned, and scrubbed the restroom fixtures and surfaces.
- Cleaned, vacuumed, and dusted all areas of the building to maintain an organized, professional appearance for employees and clients.
- Sweeping, mopping, scrubbing, or vacuuming the floors.
- Cleaned the offices and common areas, emptied the trash, and restocked the restrooms with supplies.
- Used sanitizing products to disinfect restrooms, including urinals and toilets, sinks, counters, and mirrors.
- Collect and dispose of trash.
- Gathered trash to be disposed of in garbage and recycling cans, as well as replacing bin liners.
Assistant Soccer Coach
St. Michael the Archangel Catholic Church
Miami, FL, US
02.2018 - 05.2018
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
High School -
Miami Senior High School
Miami, FL01.2023
Bachelor - Psychology
Florida International University
Miami, FLSkills
- Creative strategies
- Fast learner
- Bilingual Spanish/English
- Strong initiative
- Customer service
- Teamwork and collaboration
- Goal oriented
Certification
10 DCF (Department of Children and Families) online courses for childcare.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria's Secret & PINK
10.2024 - Current
Personal Tutor
St. Michael the Archangel Catholic Church
09.2020 - Current
Afterschool Care Worker
St. Michael the Archangel Catholic Church
08.2020 - 11.2022
Janitor
St. Michael the Archangel Catholic Church
11.2019 - 03.2020
Assistant Soccer Coach
St. Michael the Archangel Catholic Church
02.2018 - 05.2018
Summer Camp Counselor
St. Michael the Archangel Catholic Church
07.2015 - 07.2020
High School -
Miami Senior High School
Bachelor - Psychology
Florida International University