Carol Hernandez
Greensburg,PA
Summary
Dynamic Restaurant Manager with a proven track record at 7/11- Roost Chicken and Biscuits, excelling in operations management and team leadership. Adept at enhancing customer engagement and loyalty while implementing effective inventory control. Passionate about delivering exceptional service and resolving complaints to ensure a positive dining experience.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
7/11- Roost Chicken and Biscuits
04.2019 - 09.2025
- Assisted in daily operations to ensure efficient restaurant workflow.
- Learned food safety protocols and implemented hygiene standards.
- Provided support in managing inventory and supply orders.
- Collaborated with staff to deliver exceptional customer service experiences.
Education
GED - Culinary Arts
Job Corps
San Diego, CAConservation
California Conservation Corps
South Lake Tahoe, CASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Operations management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Customer loyalty
- Adaptable
Timeline
Restaurant Manager
7/11- Roost Chicken and Biscuits
04.2019 - 09.2025
GED - Culinary Arts
Job Corps
Conservation
California Conservation Corps
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