Carol Howard
Minneapolis,MN
Overview
9
9
years of professional experience
Work History
School Secretary
Minneapolis Public Schools
Minneapolis, MN
09.2023 - Current
- Maintain student records, including attendance data and grade reports.
- Manage daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
- Process invoices from vendors in accordance with school policies and procedures.
- Provide administrative support to the principal, teachers, and other school personnel.
- Greet visitors and answered phone calls, providing information to parents and staff members.
Office Manager
Legacy Hoops Basketball Academy
Woodbury, MN
05.2022 - 03.2024
- Managed employee schedules and client bookings
- Processed payments
- Handled client inquiries and complaints and provide general support to visitors and callers
- Partnered with GM to develop, implement, and maintain company protocols to facilitate smooth daily activities
- Coordinated with IT department on all office equipment issues
- Ensured top performance of staff by providing them with adequate coaching, guidance, and reviews
Warehouse Associate
Amazon Fulfillment Center
Brooklyn Park, MN
02.2022 - 11.2022
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Unloaded materials from trucks using forklifts and pallet jacks.
Patient Financial Services Representative
Park Nicollet Health Services
St Louis Park, Minnesota
01.2022 - 05.2022
- Accept and process customer payments and apply toward account balances
- Investigate billing discrepancies and implement effective solutions to resolve concerns and prevent future problems
- Work closely with delinquent account holders to collect and reconcile accounts through approved channels
- Interface with customers to bring accounts current with suitable repayment plans
- Provide excellent service and attention to customers when face-to-face or through phone conversations
Autism 200 Series Coordinator
Seattle Children’s Autism Center
Seattle, WA
10.2021 - 01.2022
- Requested lecture topic introduction, overview, and Power Point and submitted web request to update Autism 200 webpage
- Sent out, received and processed speakers’ photo/video release forms
- Responded to Autism 200 mailbox questions and phone calls
Screener/Patient Watch
Seattle Children’s Hospital
03.2021 - 01.2022
- Supported staff, patients, and visitors with providing complete and efficient health screenings
- Supported building leads and health managers with security operations to ensure safety standards are met
- Partnered with healthcare teams in executing necessary protocols to patient/family health concerns
- Documented patient's behavior and visitor's every 30 minutes
Trauma Informed P.E. Coach
UPower @ King County Juvenile Detention Center
Seattle, WA
01.2020 - 04.2020
- Encouraged participants to gain and develop life skills and knowledge through sports, games, and other types of fitness
- Conducted and participated in organized reflection activities
- Performed data collection activities to analyze patterns in youth engagement
- Participated in trainings, meetings, and special initiatives that focus on how to better serve our youth
Transportation Security Officer
Department of Homeland Security
Seattle, WA
09.2017 - 12.2019
- Verified photo IDs and tickets to allow guests passage
- Screened airport passengers, cargo, and bags for prohibited and dangerous objects and materials
- Helped maintain efficient passenger traffic flows through airport security checkpoints
- Reported potential security vulnerabilities and weaknesses at the airport
Admissions & Finance Assistant
American University Preparatory School
Los Angeles, CA
01.2015 - 08.2017
- Answered telephone and in-person inquiries to admissions office
- Drafted enrollment agreements and processed student tuition payments
- Contacted individuals to obtain missing information and clear up discrepancies
- Did wellness checks and administered medicine for residential life
- Screened resumes submitted to company and set up interviews with applicants
- Oversaw receptionist area, including greeted visitors and gave tours to prospective families
- Coordinated inventory orders and distributed all office supplies and mail
Education
Bachelor’s - Psychology
University of Massachusetts
08.2020
Skills
- Customer Service
- Handling Complaints
- Multitasking and Organization
- Office Management
- Microsoft Office
- Coaching and Mentoring
- Payment Processing
- First Aid/CPR
Timeline
School Secretary
Minneapolis Public Schools
09.2023 - Current
Office Manager
Legacy Hoops Basketball Academy
05.2022 - 03.2024
Warehouse Associate
Amazon Fulfillment Center
02.2022 - 11.2022
Patient Financial Services Representative
Park Nicollet Health Services
01.2022 - 05.2022
Autism 200 Series Coordinator
Seattle Children’s Autism Center
10.2021 - 01.2022
Screener/Patient Watch
Seattle Children’s Hospital
03.2021 - 01.2022
Trauma Informed P.E. Coach
UPower @ King County Juvenile Detention Center
01.2020 - 04.2020
Transportation Security Officer
Department of Homeland Security
09.2017 - 12.2019
Admissions & Finance Assistant
American University Preparatory School
01.2015 - 08.2017
Bachelor’s - Psychology
University of Massachusetts