Carol Jackson
Customer Service
Rowley,MA
Summary
Hardworking and reliable with strong ability in customer service and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Senior Corporate Travel Consultant
Direct Travel Inc.
Portland, ME
02.2012 - 12.2020
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Senior Corporate Travel Consultant
Travel and Transport Inc.
Peabody, MA
02.2006 - 02.2012
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Senior Corporate Travel Consultant
Gloucester Engineering
Gloucester, MA
09.1999 - 12.2006
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Handled travel arrangements for groups, couples, and executives .
Education
Bachelor of Arts - Elementary/Special Educton
Westfield State University
Westfield, MASkills
Customer Serviceundefined
Timeline
Senior Corporate Travel Consultant
Direct Travel Inc.
02.2012 - 12.2020
Senior Corporate Travel Consultant
Travel and Transport Inc.
02.2006 - 02.2012
Senior Corporate Travel Consultant
Gloucester Engineering
09.1999 - 12.2006
Bachelor of Arts - Elementary/Special Educton
Westfield State University
Similar Profiles
Ari InayamaAri Inayama
Quality Control Support/Corporate Ticketing Specialist at Peak Travel Group, a Direct Travel CompanyQuality Control Support/Corporate Ticketing Specialist at Peak Travel Group, a Direct Travel Company
Jaimee CleghornJaimee Cleghorn
Corporate Travel Consultant at Direct TravelCorporate Travel Consultant at Direct Travel
Michael Kell, GLP, CCTE, CTE, CHRMMichael Kell, GLP, CCTE, CTE, CHRM
Director, Partner Engagement, Supplier Relations at Direct TravelDirector, Partner Engagement, Supplier Relations at Direct Travel
Whitney DeSantisWhitney DeSantis
Second Grade Teacher at Gorman Fort Banks Elementary SchoolSecond Grade Teacher at Gorman Fort Banks Elementary School
Elias DidionElias Didion
Tree Worker at tomahawk treesTree Worker at tomahawk trees