Carol Jokinen
North Clarendon, VT,VT
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sears @ Robuck
Arlington , Va.
08.1991 - 11.1995
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Administrator
Granite State College
Concord, NH05-1984
Skills
- Account updating
- Scheduling
- Data Collection
- Data Entry
- Call Management
- Information Security
- Inbound and Outbound Calling
- Consultative Sales
- Product Knowledge
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- High-energy attitude
- Call Center Operations
- Product Promotion
- Critical Thinking
- Proofreading
- Report Transcription
Affiliations
- I like to volunteer at the food shelves
Timeline
Customer Service Representative
Sears @ Robuck
08.1991 - 11.1995
Bachelor of Science - Administrator
Granite State College