Carol Lane
Leesburg,FL
Summary
Dynamic IT professional with a proven track record at Marion County Health Department, excelling in software troubleshooting and user training. Adept at fostering team collaboration and enhancing customer service, I developed impactful training materials and resolved complex technical issues, ensuring seamless operations across departments. Committed to driving efficiency and excellence in IT support.
Overview
20
20
years of professional experience
Work History
Distributed Computer Specialist
Marion County Health Department
Ocala, FL
03.2017 - 07.2023
- Provided technical support for software and hardware issues across departments.
- Developed training materials for staff on software applications and systems usage.
- Collaborated with teams to identify and resolve IT-related challenges efficiently.
- Facilitated communication between health department staff and IT vendors effectively.
- Resolved user inquiries related to software applications in a timely manner.
- Provided training sessions for staff members on how to use new computer applications or technologies.
- Assisted with IT projects by providing technical advice or expertise when needed.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Maintain the phone system, including installation and maintenance.
Telecommunions Specialist
Cornerstone Hospice
Tavares, FL
02.2003 - 07.2016
- Facilitated training sessions for new staff on hospice policies and best practices.
- Oversaw supply inventory management to ensure availability of essential medical equipment.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Reviewed documents for accuracy prior to submission.
Education
Information Technology
University of Michigan, Dearborn
Dearborn, MIInformation And Communication Technology
Linkin Courses
Ocala, FLSkills
- Software troubleshooting
- User training
- Documentation review
- Customer service
- Problem solving
- Team collaboration
Timeline
Distributed Computer Specialist
Marion County Health Department
03.2017 - 07.2023
Telecommunions Specialist
Cornerstone Hospice
02.2003 - 07.2016
Information Technology
University of Michigan, Dearborn
Information And Communication Technology
Linkin Courses
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