Anthony Veal

• Install, troubleshoot, and configure software.
• Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
• Provided technical assistance to users by phone or in person.
• Set up new equipment for employees upon request.
• Installed and configured computer hardware, software, systems, networks, printers and scanners.
• Diagnosed and resolved hardware and software faults with desktop computers and laptops.
• Provided support for remote users via virtual private networks.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Installed security software used by FDOE.

• Sets up and installs client workstations, network file servers, new computers, monitors, printers, scanners, and peripherals.
• Maintains knowledge of department procedures and policies. Maintains currency of knowledge in district technical standards, offerings, equipment, and applications.
• Provides school-level technical support and professional customer service consultation.
• Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals.
• Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
• Communicates customer issues and feedback to appropriate individuals using established communication channels.
• Communicates status of network operations, responds to service disruptions, and assists with specialized technology needs of the district

• Organized storage areas to maximize movement and minimize labor.
• Promoted improvements in process efficiency and productivity by cooperating and targeting specific tasks.
• Prepared packages, calculated postage and verified details for shipments.
• Unpacked and examined incoming shipments through System One software to confirm consistency with records and routed materials to appropriate department.
• Worked with carrier representatives to handle shipping and delivery needs.

• Collected tips from customers through hands-free electronic programs.
• satisfied deliveries of fresh food to customers across local area.
• Documented time of delivery to record completion of order.
• navigated to local restaurants and dropped off at residential and business customer locations.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.

(see above for details)