Trained IT Technician prepared to service your Local Area Network including installation, configuration, troubleshooting, and maintenance to your hardware and software products.
Overview
4
4
years of professional experience
Work History
Distributed Computer Support Specialist
Florida Department of Education
Tallahassee, FL
08.2023 - Current
Install, troubleshoot, and configure software.
Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
Provided technical assistance to users by phone or in person.
Set up new equipment for employees upon request.
Installed and configured computer hardware, software, systems, networks, printers and scanners.
Diagnosed and resolved hardware and software faults with desktop computers and laptops.
Provided support for remote users via virtual private networks.
Resolved service requests by individually troubleshooting and addressing user issues.
Installed security software used by FDOE.
Technology Support School Representative
Hillsborough County School District
Tampa, FL
06.2022 - Current
Sets up and installs client workstations, network file servers, new computers, monitors, printers, scanners, and peripherals.
Maintains knowledge of department procedures and policies. Maintains currency of knowledge in district technical standards, offerings, equipment, and applications.
Provides school-level technical support and professional customer service consultation.
Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals.
Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
Communicates customer issues and feedback to appropriate individuals using established communication channels.
Communicates status of network operations, responds to service disruptions, and assists with specialized technology needs of the district
Receiving Associate
Bass Pro Shops
Tampa, FL
07.2021 - 12.2022
Organized storage areas to maximize movement and minimize labor.
Promoted improvements in process efficiency and productivity by cooperating and targeting specific tasks.
Prepared packages, calculated postage and verified details for shipments.
Unpacked and examined incoming shipments through System One software to confirm consistency with records and routed materials to appropriate department.
Worked with carrier representatives to handle shipping and delivery needs.
Food Delivery Driver
Uber Eats
Plant City, FL
01.2021 - 06.2021
Collected tips from customers through hands-free electronic programs.
satisfied deliveries of fresh food to customers across local area.
Documented time of delivery to record completion of order.
navigated to local restaurants and dropped off at residential and business customer locations.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Food Delivery Driver
DoorDash
Plant City, FL
01.2021 - 06.2021
(see above for details)
Education
Computer systems and Information Technology
Aparicio-Levy Technical Center
Tampa, FL
Some College (No Degree) - Computer And Information Sciences
Florida Gulf Coast University
Fort Myers, FL
High School Diploma -
Armwood High School
Seffner, FL
05.2020
Skills
Data Documentation
Time Management
Verbal and Written Communication
Organization and Prioritization
Problem Solving
Microsoft Office
Web-Based Communication
Software Installation and configuration
Hardware Configuration
Hardware Diagnostics
Preventive Maintenance
Performance Analysis
Troubleshooting
Timeline
Distributed Computer Support Specialist
Florida Department of Education
08.2023 - Current
Technology Support School Representative
Hillsborough County School District
06.2022 - Current
Receiving Associate
Bass Pro Shops
07.2021 - 12.2022
Food Delivery Driver
Uber Eats
01.2021 - 06.2021
Food Delivery Driver
DoorDash
01.2021 - 06.2021
Computer systems and Information Technology
Aparicio-Levy Technical Center
Some College (No Degree) - Computer And Information Sciences
Florida Gulf Coast University
High School Diploma -
Armwood High School
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