Carol Leslie
East Providence,RI
Summary
Compassionate residential advocate with experience in crisis intervention, shelter intake, and 24-hour hotline support. Skilled at calming tense situations, documenting resident concerns, and coordinating referrals. Focused on helping clients access safe, timely support and community resources.
Overview
4
4
years of professional experience
Work History
Residential Advocate
Next Step Ministries
Kernersville, North Carolina
09.2023 - Current
- Offered safety planning
- De-escalated conflicts and used calm communication during crisis situations.
- Facilitated smooth transition into the safehouse
- Ensured guests had access to assistance and resources
- Documented resident concerns and maintained confidential case notes for staff review, supporting ongoing care
- Answered the 24-hour crisis line
- Offered community resources to non-domestic violence callers
Telephone Counselor
BH Link
East Providence, Rhode Island
08.2022 - 04.2023
- De-escalated high-stress calls with calm, supportive counseling techniques.
- Conducted telephone screenings and assessed caller needs, ensuring adherence to BH Link protocols.
- Collaborated with clinical staff to enhance BH Link treatment planning and improve client outcomes.
- Recorded call details in BH Link records and referral systems to maintain accurate service documentation.
Education
TESOL Certification - English-as-a-Second-Language Education
Wake Technical Community College
Raleigh, NC04-2011
Bachelor of Arts - Public Relations
The University of Texas At Austin
Austin, TX06-1983
Skills
- Crisis management
- Crisis support
- Safety assessment
- Intake assessment
- Shelter intake
- Case management
- Referral management
- Resource navigation
- Community resource navigation
- Resource referral
- Case documentation
- Confidential documentation
- Client advocacy
- Active listening
- Boundary management
Timeline
Residential Advocate
Next Step Ministries
09.2023 - Current
Telephone Counselor
BH Link
08.2022 - 04.2023
TESOL Certification - English-as-a-Second-Language Education
Wake Technical Community College
Bachelor of Arts - Public Relations
The University of Texas At Austin