Brenda Teti
Las Vegas
Summary
Professional advocate with experience in supporting and empowering residents. Strong track record in crisis intervention, conflict resolution, and providing resources to diverse populations. Focused on team collaboration and achieving impactful results, adaptable to changing needs. Effective communicator with skills in active listening, empathy, and problem-solving, fostering supportive and safe environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Advocate
S.A.F.E. House Inc
09.2025 - Current
- Listened actively to callers' concerns, assessing needs and directing them to appropriate resources.
- Provided immediate emotional support to individuals in crisis, ensuring a calm and safe conversation environment.
- Documented call details accurately for follow-up actions and case management purposes.
- Maintained up-to-date knowledge of crisis intervention techniques through ongoing professional development.
- Assisted in crisis intervention by providing emotional support and practical solutions.
- Supported clients in accessing essential resources and services for personal development.
Rideshare Driver
Uber
05.2024 - 09.2025
- Navigated optimized routes to enhance passenger experience and reduce wait times.
- Provided timely and courteous service to ensure high customer satisfaction ratings.
- Utilized Uber app functionalities to manage rides and track earnings efficiently.
- Maintained vehicle cleanliness and safety standards for optimal operational readiness.
Dispatch Supervisor
Number One Plumbing Heating & Air
12.2011 - 11.2016
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
- Coordinated communication between field technicians and customers to resolve service issues promptly.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Trained and mentored new dispatch staff on operational procedures and customer service standards.
Education
Bachelor of Science - Social Work
University of Phoenix
Online05-2027
High School Diploma -
Oak Grove High School
San Jose, CA06-2003
Skills
- Client advocacy
- Safety planning
- Reliability
- Excellent communication
- Team collaboration
- Clinical documentation
- Goal setting
- Conflict resolution
- Crisis intervention
- Community referrals
- Client interviewing
- Emergency intervention
- Trauma-informed care
Certification
- Domestic Violence Advocate Certificate
- Sexual Violence Advocacy Certificate
- First Aid/CPR/AED Certified
- Nevada Food Handlers Card
Timeline
Residential Advocate
S.A.F.E. House Inc
09.2025 - Current
Rideshare Driver
Uber
05.2024 - 09.2025
Dispatch Supervisor
Number One Plumbing Heating & Air
12.2011 - 11.2016
Bachelor of Science - Social Work
University of Phoenix
High School Diploma -
Oak Grove High School