AMANDA DIEMERT
Portland,OR
Summary
Proven Residential Advocate with a track record of crisis intervention and client advocacy honed at Transition Projects. Excelled in building trust, navigating resources for housing and employment, and maintaining meticulous case files. Skilled in de-escalation techniques and cultural competency, demonstrating exceptional multitasking abilities and professionalism. Achieved significant client service milestones through effective safety planning and trauma-informed care.
Overview
7
7
years of professional experience
Work History
RESIDENTIAL ADVOCATE
TRANSITION PROJECTS
08.2021 - Current
- Intervene in crisis situations and performed cpr
- Built solid and trusting rapport with each participant
- Assist in conducting needs assessments to identify key areas of service needs.
- Provide support to clients in navigating available resources.
- Assist clients with obtaining housing, employment and support resources.
- trained in de-escalation
- help clients navigate resources needed to obtain their housing goals
- Keep case files updated, accurate and aligned with requirements.
Front Desk Receptionist
Central City Concern
11.2017 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- collected keys and handed out keys
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to residents
- logged daily activities thru out the day.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Rooseveltt High Shcool
PORTLAND ORSkills
- Client Advocacy
- De-Escalation Techniques
- Written Communication
- Multitasking Abilities
- Professionalism
- Time Management
- Reliability
- Client documentation
- Trauma Informed Care Framework
Timeline
RESIDENTIAL ADVOCATE
TRANSITION PROJECTS
08.2021 - Current
Front Desk Receptionist
Central City Concern
11.2017 - 11.2018
High School Diploma -
Rooseveltt High Shcool
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