Carol Lewis
Port Orchard,WA
Summary
I love working and am very reliable and know that I can be a great asset to your company. Willing to relocate to: Tacoma, WA - Bremerton,WA and Seattle,WA
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards. Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
25
25
years of professional experience
1
1
BLS Certification
Work History
Patient Access Representative
Conifer Health Solutions
Gig Harbor, WA
09.2025 - Current
- Greet and check in patients, ensuring accurate collection of demographic and insurance information
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Educated patients on financial responsibilities, explaining billing processes and payment options
Health Unit Coordinator (HUC)
Auburn Medical Center
Auburn, WA
02.2025 - 09.2025
- Perform clerical duties under the direction of the Clinical Director and Charge RN
- Support care delivery and services to patients from diverse ethnic and social groups.
- Admit, transfer and discharge patients onto unit. assemble patient charts ,answer telephone calls and refer to proper RN of area of department.
- Greet patients and family members and answer questions as needed.
- Supported nursing staff by organizing schedules and prioritizing urgent requests effectively.
- Developed communication protocols between departments to improve interdepartmental collaboration.
Patient Flow Coordinator
Virginia Mason Franciscan Health
Seattle, WA
01.2023 - 02.2025
- Coordinate and facilitate non-clinical activities of the patient care area acting as a liaison with RN, Physician and ancillary staff; greets patients & visitors, triaging phone calls, maintaining current information on locator boards, process patient charts upon admission and discharge, order supplies for unit, monitor patient confidentiality, escalate requests/complaints to appropriate staff as necessary, ensures correct patient type and accommodation codes on daily basis on all patients.
Unit Secretary ER
Martin Luther King Jr Community Hospital
Los Angeles, CA
06.2015 - 11.2022
- Perform a variety of general clerical and non-clerical patient duties, facilitates communication, expedites interdepartmental services and complies and keeps records required on the nursing unit reporting to the Clinical Unit Supervisor.
- Answer heavy telephone, provide courteous assistance, Connect caller to appropriate person.
- Demonstrates positive interpersonal relationships with patients, visitors, other hospital departments and unit staff.
Unit Secretary ER
College Medical Center
Long Beach, CA
04.2017 - 07.2020
- Perform ED clerical duties reporting to Clinical Unit Supervisor, Insurance knowledge, EMTALA transfer for higher level of care, EMS knowledgeable (Diversion, MCI, etc.)
- Answered phone calls and messages for all ED-physician, and handling patient inquiries
Associate Administrator/Unit Secretary ER
St. Mary Medical Center
Long Beach, CA
09.2011 - 05.2017
- Order entry & transcription of physician orders.
- Perform financial counseling for admissions.
- Maintain medical records and documentation.
- Managed patient admissions and discharges, ensuring accurate information flow within the unit.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Improved accuracy in patient billing by carefully verifying insurance information and processing claims.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Alain Leroy Locke High
Los Angeles, CA06.1973
Associate of Arts - Allied Health
El Camino College
Torrance, CA08.1979
Associate of Applied Science - Dental Assistance
Los Angeles City College
Los Angeles, CASkills
- Insurance Verification
- HIPAA
- Electronic health records (EHR) management
- Medical terminology
- Health insurance knowledge
- Epic
- Leadership
- Customer service
- Order Entry
- Availity
- Transcription
- Managing patient records
- Patient registration
- Meditech
- Medical scheduling
- Medical insurance coverage verification
Certification
CPR Certification
Timeline
Patient Access Representative
Conifer Health Solutions
09.2025 - Current
Health Unit Coordinator (HUC)
Auburn Medical Center
02.2025 - 09.2025
Patient Flow Coordinator
Virginia Mason Franciscan Health
01.2023 - 02.2025
Unit Secretary ER
College Medical Center
04.2017 - 07.2020
Unit Secretary ER
Martin Luther King Jr Community Hospital
06.2015 - 11.2022
Associate Administrator/Unit Secretary ER
St. Mary Medical Center
09.2011 - 05.2017
High School Diploma -
Alain Leroy Locke High
Associate of Arts - Allied Health
El Camino College
Associate of Applied Science - Dental Assistance
Los Angeles City College
Additional Information
Authorized to work in the US for any employer