Carol López
Summary
Dynamic Case Manager with extensive experience at Responsive Deployment, adept at family services and community outreach. Proven track record in child welfare advocacy and multidisciplinary collaboration, ensuring safe placements and timely discharges. Skilled in problem-solving and technology proficiency, consistently delivering impactful results for unaccompanied minors and their families.
Overview
27
27
years of professional experience
Work History
Case Manager
Responsive Deployment
Albion , MI
02.2026 - Current
- Coordinated family reunification efforts by assessing sponsor suitability and documenting progress to support successful placements.
- Collaborated with clinicians and legal representatives to facilitate safe placements and achieve timely discharges for minors.
- Conducted intake interviews and verified sponsorship information for unaccompanied minors, ensuring timely processing within 24-48 hours.
- Consistently adhered to federal documentation and reporting standards.
Clinician
Southwest Key Programs
San Benito, Texas
01.2019 - 03.2025
- Collaborated with multidisciplinary teams and clients to create and implement individualized treatment plans, enhancing treatment effectiveness for minors in placement.
- Managed mental health crises and behavioral issues, providing timely interventions to ensure safety and stability for children at the facility.
- Provided on- site crisis response and intervention service to children at the facility.
- Conducted intake, admission, and diagnostic assessments to ensure compliance with program standards, facilitating appropriate client care.
Social Worker - Child and Youth
Administration for Children & Family
San Juan, P.R.
11.1999 - 01.2019
- Advocated for children welfare in court hearings and coordinated with over 15 community agencies to secure necessary resources, ensuring child safety and family stability.
- Provided individual and family counseling addressing substance abuse, mental health, and domestic violence, fostering healthier family dynamics.
- Managed case load of 30 children under age 18, conducting monthly visits to assess needs and support family engagement.
- Advocated for the rights and needs of children and families by coordinating services with agencies and systems to secure necessary resources and support.
- Delivered on-site crisis response and intervention services for children, effectively addressing immediate emotional and behavioral needs.
- Advised families on community resources and referrals to programs.
- Government of Puerto Rico
Education
Master of Science - Counseling and Marriage & Family
University of Phoenix
Guaynabo, P.R.01-2012
Bachelor in Arts - Social Work
Colegio Universitario del Este
Carolina, P.R.06-1998
Skills
- Trauma informed care
- Child advocacy
- Communication
- Cultural awareness
- Technical skills
- Problem-solving -decision making
- Cross-functional collaboration
- Time management
- Crisis intervention
References
Available upon request
Professional Development
Stronger Than the Storm: Systematic Strategies to Build Emotional Resilience in Adolescents ODE May 2026 Assessment and Treatment of Suicidal Behaviors: Best Practices with Adolescent and Young Adult ODE April 2026 ORR case manager training on trauma- informed care, human trafficking identification, and child welfare best practices-Michigan February 2026 Advance Trauma Informed Care Training March 2026
Crisis Management Giving Power Back to the Client 07/11/2026
Timeline
Case Manager
Responsive Deployment
02.2026 - Current
Clinician
Southwest Key Programs
01.2019 - 03.2025
Social Worker - Child and Youth
Administration for Children & Family
11.1999 - 01.2019
Bachelor in Arts - Social Work
Colegio Universitario del Este
Master of Science - Counseling and Marriage & Family
University of Phoenix