Carol McKinley
Garden City,MI
Summary
Detail-oriented professional with strong client communication skills and proven experience in data entry and money handling. Committed to enhancing business operations and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Administrative Assistant 1
City of Livonia
Livonia, MI
03.2018 - Current
- Managed phone calls and email inquiries to facilitate information sharing and enhance business communication.
- Entered data into Excel spreadsheets and similar programs accurately.
- Welcomed visitors professionally, answered questions, and directed each person to the proper staff.
- Processed petty cash and credit card/check/cash payments for event registration, maintaining accurate financial records.
- Coordinated event registration process, ensuring efficient participant check-in and positive attendee experience, distribution and supervision of Community Gardens at Greenmead Historical Park.
Clerk/Library
City of Livonia
Livonia, MI
09.2014 - 03.2017
- Answered public inquiries and shared information about the library.
- Answered phone calls courteously while delivering strong customer service.
- Greeted visitors in a friendly, professional manner and directed them appropriately.
- Entered personal information for account formation in the software system in order to check out library books.
- Advised patrons on book selections based on personal reading experience.
Seasonal Tax Clerk - Treasurer's Office
City of Livonia
Livonia, Michigan
07.2009 - 09.2014
- Received cash, checks and credit card payments at the counter for property tax bills and water bills.
- Answered inquiries on property tax bills and directed calls to appropriate personnel for resolution.
- Provided friendly customer service at the front counter.
Education
Medical Transcription Certification -
Henry Ford Community College
Dearborn, MI08-1985
High School Diploma -
Divine Child High School
Dearborn05-1977
Skills
- Data entry/typing
- Microsoft Excel, Word, Open Edge, Logos, Time & Attendance
- Accurate money handling - payments, petty cash
- Credit/debit/check processing
- Client communication - phone, in person
- Attention to detail
- Team collaboration
- Online supply ordering
Timeline
Administrative Assistant 1
City of Livonia
03.2018 - Current
Clerk/Library
City of Livonia
09.2014 - 03.2017
Seasonal Tax Clerk - Treasurer's Office
City of Livonia
07.2009 - 09.2014
Medical Transcription Certification -
Henry Ford Community College
High School Diploma -
Divine Child High School