Carol Monahan Potter
Property Manager/Real Estate Broker
Benicia,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Property Manager
Historic Arsenal Park LlC
940 Tyler Street, Benicia
07.2019 - 09.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
Owner/Operator
Weddings At The Arsenal Event Center
940 Tyler Street #30
01.2008 - 07.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Broker Associates
Remax Accord
Pleasanton, CA
08.2013 - 09.2017
- Arranged for inspections and surveys of sold properties.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Researched Items thoroughly and kept up-to-date on latest trends in marketplace.
- Prepared contracts and related documentation according to strict standards.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Utilized Type resources to seek out Type sellers and match with buyers.
Property Manager
Historic Arsenal Park LLC
945 Tyler Street, Benicia, CA
01.2008 - 04.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated professional networks by engaging in professional, industry and government organizations.
Councilor/Hypnotherapist
Self Employed Services
HCH, Lafayette, CA
12.2005 - 05.2008
- Explained hypnosis process to patients to quell fears about safety and effects of hypnotic therapies.
- Informed clients on history and current practice in hypnotherapy to align understanding and expectations with methods used and reasonable projection of results.
- Dispelled misinformation about hypnotherapy, false memories and concept of subconscious mind to build trust with clients seeking treatment.
- Referred clients to professionals specializing in other fields of psychological treatment where responses or apprehensions towards hypnotherapy suggested.
- Interviewed clients to understand motivations for seeking therapy and collaborate to develop suitable treatment plans.
- Observed client reactions to therapy, carefully analyzing and documenting progress and relating experiences to long-term therapy plan.
- Evaluated patient susceptibility to suggestion to facilitate hypnotic states and select optimal therapeutic techniques.
- Discussed circumstances and background of particular psychological disturbances to identify possible avenues towards resolution.
- Induced trance-like state in patients to change behavioral patterns through access to subconscious mind.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment.
- Documented client progress to track effectiveness and inform future treatment plans.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Educated clients and families on mental health issues to promote understanding and support.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Facilitated support groups, supporting safe and collaborative environments for clients.
- Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
- Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
- Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
Real Estate Broker
Remax Associates
Bay Area
06.2000 - 10.2004
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
Real Estate Broker
Remax In Motion
Castro Valley, CA
03.1990 - 09.2000
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
Real Estate Agent
Century 21, Prudential, Better Homes, Coldwell Ban
San Leandro, CA
11.1976 - 09.1988
Education
Psychology
Los Positas
Livermore, CAPsychology, Real Estate
Chabot College
Hayward, CAReal Estate Certificate - Real Estate
Lumbleau Real Estate Licensing Classes
Oakland, CA11.1970
Skills
- Sales and Marketing
- Leasing and Sales
- City and County Regulations
- Property Tours
- Tenant and Eviction Laws
- Fair Housing Mandates
- Financial Budgeting and Reporting
- Commercial Property
- Administrative Leadership
- Unit Vacancies
- Lease Renewals
- Preventive Maintenance
- Rent Collection
- Property Showing
- Exceptional Oral and Written Communication Skills
- Administrative Support
- Maintenance Knowledge
- Property Management Software Understanding
- Landscaping and Grounds Maintenance
- Licensed Broker
- Accounting Operations
- Effective Planning
- Valid State Name] Driver's License
- Bid Proposals
- Parking Operations
- Knowledge of Building Codes
- Property Marketing and Promotion
- Rental Pricing Strategies
- Safe Work Practices
- Knowledge of State Name] Real Estate Laws
- Tenant Screening
- Microsoft Office
- Disturbance Handling
- Fair Housing Laws Knowledge
- Interior Renovations
- Social Media Engagement
- Serve Customers
- Security Management and Enhancement
- Coordinate Documents
- Operating Cost Tracking
- Staff Coordination
- Maintenance and Supply Requests
- Insurance Coordination
- Terms Explanation and Enforcement
- Collect Payments
- Property Walks
- Increasing Occupancy
- Rent Growth
- Performance Assessment
- Grounds and Facility Inspection
- Equipment Replacement
- Mobile Device Operation
- Rent Pricing Optimization
- Staff Meetings
- Employee Motivation and Guidance
- Social Perception
- Manage Rentals
- Video Surveillance
- Tenant and Owner Liaising
- Capital Projects Management
- Occupant Retention
- Property Service Contract Administration
- Monthly Fee and Payment Collection
- QuickBooks and Sage 50
- Construction Project Oversight
- Renewals Management
- Property Accountability
- Inspect Buildings
- Security Deposit Refunds
- Energy Management and Utility Usage
Certification
- Real Estate Broker License - 1988
- Masters Club 1996 - 100% Club 1980-2004
- Hypnosis certification - 2005
- Bookkeeping Certificates SLZ Adult school 1967
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Property Manager
Historic Arsenal Park LlC
07.2019 - 09.2023
Broker Associates
Remax Accord
08.2013 - 09.2017
Owner/Operator
Weddings At The Arsenal Event Center
01.2008 - 07.2023
Property Manager
Historic Arsenal Park LLC
01.2008 - 04.2013
Councilor/Hypnotherapist
Self Employed Services
12.2005 - 05.2008
Real Estate Broker
Remax Associates
06.2000 - 10.2004
Real Estate Broker
Remax In Motion
03.1990 - 09.2000
Real Estate Agent
Century 21, Prudential, Better Homes, Coldwell Ban
11.1976 - 09.1988
Psychology
Los Positas
Psychology, Real Estate
Chabot College
Real Estate Certificate - Real Estate
Lumbleau Real Estate Licensing Classes