Carol Newman
Hanover,PA
Summary
Financial center leader skilled in banking, office administration and customer service operations. Lead daily operational workflow, coach and mentor team members, and address customer concerns efficiently. Meet sales and referral goals while ensuring transaction accuracy and compliance.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Assistant Financial Center Manager
Orrstown Bank / PeoplesBank
Hanover, PA
07.2019 - Current
- Managed daily operations of the financial center, including staffing and customer service.
- Coached tellers on cash handling, service standards, and branch procedures.
- Ensured transaction accuracy and compliance with bank policies to maintain operational integrity.
- Supported customers with loan applications, account opening, service requests, and deposit transactions.
- Helped customers resolve concerns through clear communication and problem solving.
- Provided assistance in resolving customer complaints and inquiries in a timely manner.
- Conducted cash vault and ATM balancing activities to ensure accurate financial reporting.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Analyzed customer needs to identify and recommend appropriate banking products and services.
- Monitored and tracked sales goals to align team efforts with branch performance objectives.
- Led regular staff meetings to evaluate performance, deliver feedback, and address team concerns.
- Conducted performance reviews and provided constructive feedback to staff members.
- Participated in training sessions on banking regulations, laws, products to stay up-to-date on industry trends.
Customer Service / Gymnastic Instructor
Hanover Area YMCA
Hanover, PA
02.2009 - 07.2021
- Instructed and coached gymnasts at all skill levels to enhance their performance and progression.
- Fostered positive learning environment through open communication with students, parents, and colleagues, promoting engagement and support.
- Evaluated students at the conclusion of the session for progress and advancement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated member check-in and class setup to ensure smooth operations.
- Handled member check-in and enrollment for new YMCA members.
- Oversaw enrollment in classes and programs, ensuring accurate processing and member satisfaction.
- Managed financial transactions related to memberships and program payments.
- Executed opening and closing tasks to maintain facility operations.
Office Administrator
Liberty Insulation
York, PA
04.2015 - 07.2019
- Oversaw daily office operations to enhance overall workflow and productivity.
- Handled payroll, scheduling, customer payment follow-ups, and job proposal creation to support office functionality.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Finalized the new hire paperwork to ensure compliance.
- Ensured the integrity of hiring process by completing background checks for prospective employees.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Updated and organized truck files to maintain compliance with registration and insurance requirements. to include up-to-date registration and insurance information
- Organized Driver files by tracking expiration dates of licenses and medical cards. to include the expiration of both Drivers License and Medical cards
- Managed customer calls and service requests, providing timely job updates to ensure client satisfaction.
- Communicated with customers, suppliers, and installers to support workflow.
- Developed strong relationships with clients through excellent customer service skills.
Director – Domestic Relations
County of Adams
Gettysburg, PA
08.2013 - 04.2015
- Attended and participated in Domestic Relations Court hearings to support case outcomes.
- Supervised, managed, and operated department to ensure effective service delivery.
- Conducted 6-month and annual reviews with goal-setting to align team objectives.
- Conducted bi-weekly team meetings to review progress and address team concerns.
- Attend Court wide and Departmental Senior Management meeting
Conference Officer – Domestic Relations
County of Adams
Gettysburg, PA
02.2009 - 08.2013
- Establishes and recommends Orders of Support to include Child Support, Spousal Support and Alimony Pendent Lite to the Court of Common Pleas.
- Provided daily and weekly updates to Domestic Relations Bench Warrant website to ensure accurate and timely information.
- Serves as a backup to Enforcement Officer by being available to see clients or attend Enforcement Court.
- Covered the Front Office by answering incoming calls, assisting customers, and scheduling intake appointments.
- Contributed to the redesign team for the department's website.
- Participated in It’s In Your Hands project by collaborating with team members to develop strategies.
- Assisted in the development of the Court Collaboration project
Office Manager
National Barn Company
Hanover, PA
10.2006 - 01.2009
- Oversee the daily operations of the office
- Conducted interviews and hired office employees; managed onboarding documentation to ensure compliance and smooth transitions.
- Weekly and Semi-monthly payroll.
- Oversee the Health, Auto and Property Insurances.
- Managed collections process to ensure timely customer payments for services rendered.
- Maintained QuickBooks for the company by entering all invoices, paying bills and subcontractors, and recording deposits.
- Quarterly Payroll Taxes
- Submitted applications for contractor licenses to comply with regulations.
- Reconcile monthly bank statements
Teller Team Leader, Customer Service Representative, and Teller
Bank of Hanover
Hanover, PA
04.2001 - 09.2006
- Supervised teller line operations, ensuring efficient daily performance and compliance with procedures.
- Conducted monthly one-on-one, six-month, and annual performance reviews to support teller development and align with branch goals.
- Interviewed and hired candidates for branch positions to build a skilled and effective team.
- Coached tellers to improve skills and performance through monthly one-on-one meetings.
- Created the schedule to provide proper teller coverage and completed the payroll for the branch.
- Conduct weekly and monthly staff meetings
- Balanced the vault and maintained cash limits for the branch.
- Completed L.E.T. (Leadership Effectiveness Training)
- Consumer Lending – Completed Fundamentals of Consumer Lending and was awarded Lending Authority.
- Executed various teller responsibilities, ensuring accurate cash handling and customer service.
Teller
Peoples State Bank
Hanover, PA
01.1997 - 01.2001
- Processed customer deposits, withdrawals, and loan payments at Peoples State Bank.
- Executed customer transactions with efficiency
- Balanced cash drawer and verified currency for daily teller operations.
- Resolved customer account questions with clear, courteous service.
- Gained knowledge of bank products and services to effectively refer customers to suitable areas
Education
Bachelor of Science - Criminal Justice with a concentration in Corrections and a minor in Sociology
York College of Pennsylvania
York, PA05-2001
Diploma -
Spring Grove Area Senior High School
Spring Grove, PA06-1994
Skills
- Branch operations management
- Loan processing skills
- Account opening processes
- Cash handling expertise
- Teller supervision experience
- Staff scheduling proficiency
- Customer relationship management
- Deadline management
- Attention to detail
- Deadline prioritization
- Conflict resolution
- Dependable team player
- Self-motivated and eager to learn
- Team collaboration and support
- Stress management techniques
- Communication skills
Certification
- Notary
Timeline
Assistant Financial Center Manager
Orrstown Bank / PeoplesBank
07.2019 - Current
Office Administrator
Liberty Insulation
04.2015 - 07.2019
Director – Domestic Relations
County of Adams
08.2013 - 04.2015
Customer Service / Gymnastic Instructor
Hanover Area YMCA
02.2009 - 07.2021
Conference Officer – Domestic Relations
County of Adams
02.2009 - 08.2013
Office Manager
National Barn Company
10.2006 - 01.2009
Teller Team Leader, Customer Service Representative, and Teller
Bank of Hanover
04.2001 - 09.2006
Teller
Peoples State Bank
01.1997 - 01.2001
Bachelor of Science - Criminal Justice with a concentration in Corrections and a minor in Sociology
York College of Pennsylvania
Diploma -
Spring Grove Area Senior High School