Carol Pauls
DeFuniak Springs
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
Property Manager
Topsail Holdings
Santa Rosa Beach
06.2008 - 06.2025
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Hotel Manager
30-A Inn & Suites
Santa Rosa Beach
07.2010 - 12.2024
- Assigned duties and monitored performance of all employees in the hotel.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Monitored customer feedback surveys and took appropriate action based on results.
- Developed and implemented hotel policies and procedures.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Resolved conflicts between staff members or guests when necessary.
- Handled guest complaints professionally and efficiently.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Organized staff schedules, balancing workload and operational needs.
- Made recommendations for salary and wage increases based on performance reviews.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
Education
MBA - Finance
Regent University
Virginia Beach, VA05-2008
Bachelor of Arts - Business & Law
The University of West Florida
Pensacola, FL01-2006
Skills
- Staff management
- Revenue management
- Customer service
- Marketing strategy
- Conflict resolution
- Employee training
- Guest satisfaction
- Property management
- Policy development
- Exceptional oral and written communication skills
- Inventory management
- Employee scheduling
- Housekeeping oversight
- Staff training
- Room inspections
- Problem-solving abilities
Timeline
Hotel Manager
30-A Inn & Suites
07.2010 - 12.2024
Property Manager
Topsail Holdings
06.2008 - 06.2025
MBA - Finance
Regent University
Bachelor of Arts - Business & Law
The University of West Florida