CAROL PHILLIPS

• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Adhered to strict HIPPA guidelines to protect patient privacy
• Delivered high- quality administrative and customer service to sustain patient needs and work flow
• Managed multi-line phone system while pleasantly greeting patients
• Coordinated patient scheduling, check in, checkout followed by copayments
• Provided verbal transcription of phone messages for medication refills to various pharmacies upon request

Worked for 5 physicians, 1 Physician Assistant, 1 Nurse Practitioner in a busy pediatric office

• Coordinated patient scheduling, check-in, and checkout, followed by copayment collection
• Scheduled new and former patients with new or existing follow-up appointments, such as EMG appointments and outside appointments.
• Disinfected, prepped examination and EMG testing rooms as needed
• Established clear and effective communication between patients and doctors

Main department Neurology worked for one chief physician, 1 attending physician, one additional one neurologist

• Performed diverse clerical and secretarial duties
• Enhanced office productivity by handling high volume of callers per day. Call volume between 70- 85* per day
• Scheduled appointments, medication refill requests
• Prepared short hand notes by dictation for multiple doctors and staff