Carol Provencher
Manchester,NH
Summary
Logistics professional with proven track record in managing terminal operations and driving operational success. Known for fostering collaborative team environments and consistently achieving results in dynamic settings. Skilled in operational management and strategic planning, with reputation for adaptability and reliability.
Overview
31
31
years of professional experience
Work History
Terminal Manager
Current
Manchester, NH
04.2022 - Current
- Assisted in daily terminal operations, ensuring compliance with safety protocols and regulations.
- Supported inventory management processes, tracking shipments and maintaining accurate records.
- Learned to operate terminal equipment, enhancing efficiency in loading and unloading procedures.
- Collaborated with team members to streamline workflow and improve overall productivity.
Terminal Manager
New Penn Motor Express
Billerica, MA
04.2021 - 04.2022
- Oversaw daily terminal operations, ensuring efficient cargo handling and compliance with safety regulations.
- Implemented process improvements that enhanced loading efficiency and reduced turnaround times.
- Trained and mentored staff on operational best practices and safety procedures.
- Coordinated logistics with carriers to optimize shipment schedules and minimize delays.
- Analyzed operational data to identify trends, improve service delivery, and drive cost savings.
Operations Manager
YRC Freight
North Reading, MA
04.2017 - 04.2021
- Streamlined operational processes, enhancing workflow efficiency and reducing turnaround times.
- Led cross-functional teams to implement best practices in inventory management systems.
- Developed training programs for staff, improving skill sets and operational knowledge.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Coordinated logistics operations, ensuring timely delivery of products to clients.
- Monitored daily operations, maintaining compliance with safety regulations and quality standards.
Dispatcher
S&J Transportation
Lee, NH
03.2012 - 04.2017
- Coordinated logistics and scheduling for efficient delivery operations, optimizing route planning and resource allocation.
- Managed communication between drivers and clients, ensuring timely updates and resolving issues promptly.
- Implemented process improvements that increased response times and improved customer satisfaction ratings.
- Analyzed dispatch data to identify trends, leading to strategic adjustments in workflow management.
Operations Manager / Office Manager
Atlas Motor Express / East West Consolidators
Plaistow, NH
03.1995 - 04.2012
- Streamlined operational processes, enhancing efficiency across freight handling and distribution.
- Led cross-functional teams to implement strategic initiatives, improving service delivery and customer satisfaction.
- Developed training programs for staff, fostering a culture of safety and compliance within operations.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Collaborated with senior leadership to refine logistics strategies, aligning operations with corporate goals.
- Oversaw budget management for operational expenses, achieving cost reductions while maintaining service quality.
- Analyzed and reported on key performance metrics to senior management.
Education
Framingham State University
Framingham, MATimeline
Terminal Manager
Current
04.2022 - Current
Terminal Manager
New Penn Motor Express
04.2021 - 04.2022
Operations Manager
YRC Freight
04.2017 - 04.2021
Dispatcher
S&J Transportation
03.2012 - 04.2017
Operations Manager / Office Manager
Atlas Motor Express / East West Consolidators
03.1995 - 04.2012
Framingham State University