Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carol Riggles

Baltimore,MD

Summary

Results-driven Store Leader at Party City with a strong background in streamlining operations and elevating team effectiveness. Proven ability to enhance customer satisfaction and minimize shrinkage through strategic cash management and comprehensive training programs. Committed to cultivating a supportive workplace culture that encourages associate growth and maximizes productivity.

Overview

18
18
years of professional experience

Work History

Store Leader

Party City
03.2007 - 03.2025
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
  • Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Answered product questions and assisted customers in selection and checkout.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Patapsco High School
Baltimore, MD

Skills

  • Store operations and management
  • Team leadership and development
  • Problem-solving strategies
  • Merchandising and product rotation
  • Cash handling and bank deposits
  • Flexible scheduling and planning
  • Employee training and recruitment
  • Inventory control and management
  • Store maintenance and upkeep
  • Trend analysis in merchandising
  • Dependability and reliability

Accomplishments

  • Supervised team of 19 staff members.

Timeline

Store Leader

Party City
03.2007 - 03.2025

High School Diploma -

Patapsco High School

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