Overview
Work History
Education
Skills
Professional Summary
Timeline
Generic

CAROL RIVERA

Longwood,FL

Overview

7
7
years of professional experience

Work History

Case Manager

Morgan & Morgan
04.2023 - 07.2025
  • Managed and maintained legal files for up to 100 personal injury cases using Litify software
  • Initiated client intake calls and gathered key case information for attorney review and viability assessment
  • Handled client inquiries via phone and email, ensuring clear communication and understanding of case progress
  • Assisted attorney with case development across multiple jurisdictions, coordinating legal documentation and research
  • Requested medical records and treatment details from healthcare providers, ensuring full compliance with HIPAA regulations
  • Reviewed police reports and medical records to assess defendant liability and support case viability
  • Assisted in settlement negotiations with adjusters by drafting legal demands and providing injury and medical treatment records
  • Negotiated billing and lien reductions with medical facilities securing the maximum settlement for clients.
  • Performed a wide range of administrative and legal support tasks in a high-volume legal environment, adapting to shifting priorities and client needs

Health Insurance Agent

Assured Health Group
07.2022 - 04.2023
  • Enroll individuals in major medical, dental, and vision health policies over the phone
  • Model exceptional customer service skills and appropriate diagnostic sales techniques
  • Perform administrative tasks such as maintaining records and handling policy renewals

Property Damage Scheduler

Cohen Law Group
12.2021 - 06.2022
  • Coordinated and scheduled depositions for one partner and two attorneys. Responsibilities included preparing notices, subpoenas, scheduling court reporter/translator, if needed
  • Maintained calendar for filling deadlines, depositions and court hearings
  • Communicated effectively with client, attorney, court personnel and judicial assistant

Health Insurance Agent

American Health Marketplace
10.2019 - 12.2021
  • Advised and counsel customers through precise communication which insurance plans best suits their needs and budget
  • Calculated premiums and established payment methods for sale
  • Exceed monthly targets for enrollment and maintained excellent quality standards in highly regulated fields of insurance

Sales Consultant

Sprint
08.2018 - 10.2019
  • Skillfully communicated knowledge of all cellular products to prospective customers and generate new revenue from existing customers
  • Opened and closed retail locations in accordance with written company rules and procedures
  • Performed activations, upgrades and handled billing inquiries

Education

Bachelor of Science - Legal Studies

University of Central Florida
Orlando, FL
05-2021

Associate of Science - Criminal Justice

Seminole State College of Florida
Sanford, FL
05-2016

Associate of Arts - General Education

Seminole State College of Florida
Sanford, FL
05-2015

Skills

  • Highly Motivated and Driven
  • Strong Analytical and Problem-Solving Skills
  • Excellent Communication Skills
  • Case management
  • Time management
  • Legal Correspondence Preparation
  • Self-Motivated with a Strong Work Ethic
  • Positive Teamwork and Collaboration
  • Microsoft Office (Word, Excel, Outlook)

Professional Summary

Detail-oriented and proactive Case Manager with experience overseeing case progress from intake through settlement. Skilled in client communication, legal documentation, and workflow coordination within fast-paced legal environments. Committed to delivering exceptional service to clients and legal teams.

Timeline

Case Manager

Morgan & Morgan
04.2023 - 07.2025

Health Insurance Agent

Assured Health Group
07.2022 - 04.2023

Property Damage Scheduler

Cohen Law Group
12.2021 - 06.2022

Health Insurance Agent

American Health Marketplace
10.2019 - 12.2021

Sales Consultant

Sprint
08.2018 - 10.2019

Bachelor of Science - Legal Studies

University of Central Florida

Associate of Science - Criminal Justice

Seminole State College of Florida

Associate of Arts - General Education

Seminole State College of Florida

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