carol rivera
West Palm Beach
Summary
Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Medical Specialists of the Palm Beaches
West Palm Beach, FL, US
08.2024 - Current
- Collaborated with other departments to coordinate care plans and schedules
- Developed systems for tracking patient appointment scheduling data
- Communicated changes in policy or procedure updates to customers
- Resolved customer inquiries in a timely manner
- Utilized computer applications to manage daily tasks efficiently
- Followed up with patients regarding upcoming appointments
- Adjusted schedules as needed due to cancellations or delays
- Sent out frequent telephone or email reminders of scheduled meetings to participants
Administrative Assistant
A&R Medical Supply
West Palm Beach, FL, US
05.2024 - 11.2024
- Coordinate schedules, manage communication, and maintain records for efficient office operations
- Implemented organizational systems, enhancing document retrieval speed and accuracy
- Assist in budget tracking and financial reporting, ensuring timely and accurate submissions
- Support team with administrative tasks, fostering a collaborative and productive environment
- Lead cross-functional projects, driving innovation and achieving measurable efficiency gains
- Handle daily phone calls to patients and manage the receipt of medical records
- Answered questions from customers regarding products and services offered by the company
Pharmacy Technician
CVS Health
West Palm Beach, FL, US
12.2023 - 05.2024
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
- Verified prescriptions and drug labels, documents and packages
- Prepared prescription transfers to other pharmacies
- Answered telephones to respond to questions or requests
Technician
LensCrafters
West Palm Beach, FL, US
07.2022 - 12.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered telephones and greeted visitors to assist, answer questions and direct
- Booked patient appointments in system using Microsoft Word
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history
- Made sure all patients' pretesting is done and they are ready to speak to the doctors
Cashier
Panera Bread
West Palm Beach, FL, US
04.2018 - 06.2020
- Merchandised products and maintained adequate inventory to achieve consistent sales
- Greeted customers to determine wants or needs
- Cleaned shelves, counters and tables to maintain organized store
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Took orders, prepared foods and processed payments in full-service establishment
- Processed sales transactions to prevent long customer wait times
- Counted and balanced cashier drawers
Education
High school diploma - undefined
Marie Curie High Sch-Nursing, Medicine & Applied H
New York, NY01.2018
Skills
- Appointment scheduling
- Policy communication
- Meeting coordination
- Project leadership
- Organization skills
- Customer service
- Medical office experience
- Phone etiquette
- Front desk
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Scheduling Coordinator
Medical Specialists of the Palm Beaches
08.2024 - Current
Administrative Assistant
A&R Medical Supply
05.2024 - 11.2024
Pharmacy Technician
CVS Health
12.2023 - 05.2024
Technician
LensCrafters
07.2022 - 12.2023
Cashier
Panera Bread
04.2018 - 06.2020
High school diploma - undefined
Marie Curie High Sch-Nursing, Medicine & Applied H