Carol Rollison
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
19
19
years of professional experience
Work History
Cashier
Lowes Home Improvement Stores
Las Vegas, NV
12.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Associate
Prologistics Employment
Las Vegas, NV
09.2017 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Vitamin Warehouse
Prologistic
Canoga Park, CA
02.2020 - 04.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as [Number] pounds.
Customer Loyalty/Customer Retention Agent
Globalsolution/directtv
Los Angeles, CA
05.2019 - 02.2020
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- receive calls inbound weekly from existing and new customers for business growth.
- Developed new strategies for customer retention activities for Direct TV
Warehouse
Prologistic
Canoga Park, California
05.2017 - 08.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service/telemarketingtative
OSHA
Vannuys, California
05.2015 - 05.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Collections Specialist
Progressive Auto Insurance
Canoga Park, CA
07.2013 - 05.2015
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Manager
Reliable Adjustment Bureau
Simi Valley, CA
08.1994 - 05.2001
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06.1984
Skills
- Problem Solving
- Detail-Oriented
- Customer Relations
- Inventory Stocking
- Merchandise Packaging
- Call Response and Transfer
- Price Identification
- Reliable and Responsible
- Cash Handling
- Cooperative Attitude
- Team Leadership
- Calm and Professional Under Pressure
- Upselling Products and Services
- Order and Refund Processing
- Understanding Customer Needs
Timeline
Cashier
Lowes Home Improvement Stores
12.2021 - Current
Vitamin Warehouse
Prologistic
02.2020 - 04.2021
Customer Loyalty/Customer Retention Agent
Globalsolution/directtv
05.2019 - 02.2020
Warehouse Associate
Prologistics Employment
09.2017 - Current
Warehouse
Prologistic
05.2017 - 08.2018
Customer Service/telemarketingtative
OSHA
05.2015 - 05.2017
Collections Specialist
Progressive Auto Insurance
07.2013 - 05.2015
Collections Manager
Reliable Adjustment Bureau
08.1994 - 05.2001
High School Diploma -
Susan Miller Dorsey Senior High School