Carol Soler De Perez
The Bronx,NY
Summary
Customer Service Professional with 8+ years of experience delivering exceptional customer support in retail, healthcare and aviation environments. Skilled in cash handling, payment processing, customer issue resolution, POS systems and administrative support. Recognized for maintaining accuracy, professionalism and efficiency in fast-paced environments while providing outstanding customer experiences. Bilingual in English and Spanish with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Cashier
Morton Williams Supermarket
New York, NY
12.2024 - Current
- Maintained a balanced cash drawer with a high level of accuracy.
- Balance cash drawer at the beginning and end of each shift.
- Resolve customer concerns while maintaining exceptional service.
- Promote store products and loyalty programs.
- Maintain compliance with company cash handling procedures.
- Support inventory replenishment and merchandising activities.
Crew Member | Customer Service
McDonald's
The Bronx, NY
08.2024 - 12.2024
- Delivered exceptional customer service in a high-volume environment.
- Processed customer orders accurately.
- Managed cash and electronic payments.
- Worked collaboratively to exceed service goals.
- Maintained food safety and sanitation standards.
Guest Service Agent | Aviation Security
Spirit Airlines Inc. | Longport Aviation
Dominican Republic, Sto Dgo
05.2022 - 10.2022
- Assisted passengers during check-in and boarding.
- Verified travel documentation.
- Resolved customer inquiries.
- Maintained compliance with airline safety procedures.
- Coordinated with airport personnel to ensure smooth passenger flow.
- Delivered exceptional customer experiences in a fast-paced environment.
Medical Biller
Hospital Salvador B. Gautier
Dominican Republic, Sto Dgo
05.2014 - 2018
- Insurance Verification
- Data Entry
- Medical Billing
- Customer Support
- Payment Processing
- Confidential Records
- Documentation
Education
CMAA - Medical Administrative Assistant Certificate
Hostos Community College
Bronx, NY06.2026
BBA - Tourism And Hospitality Management
Universidad Dominicana O&M
Dominican Republic, Sto Dgo11.2017
Skills
Customer Service
Cash Handling
Cash Drawer Balancing
POS Systems
Payment Processing
Customer Complaint Resolution
Problem Solving
Sales Support
Money Handling
Conflict Resolution
Financial Transactions
Communication
Multitasking
Attention to Detail
Confidentiality
Team Collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
Morton Williams Supermarket
12.2024 - Current
Crew Member | Customer Service
McDonald's
08.2024 - 12.2024
Guest Service Agent | Aviation Security
Spirit Airlines Inc. | Longport Aviation
05.2022 - 10.2022
Medical Biller
Hospital Salvador B. Gautier
05.2014 - 2018
CMAA - Medical Administrative Assistant Certificate
Hostos Community College
BBA - Tourism And Hospitality Management
Universidad Dominicana O&M