Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Sosa Wood

Houston,TX

Summary

High-energy customer service representative offering 2 years of customer service experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

El Bollido Bakery
10.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.

Montessori School Eduacator

Park Point Monterssori
07.2021 - 05.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Gathered materials and resources to prepare for lessons and activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored classroom to verify safe and secure environment.
  • Developed innovative activities to engage young children in learning process.

Babysitter

Self-employeed
11.2018 - 07.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Education

High School Diploma -

Hastings High School
Houston, TX
06.2021

Skills

  • Advising and Coaching
  • Performing Needs Assessments
  • Cash Register Operation
  • Product Recommendations
  • Credit and Debt Card Processing
  • Professional Telephone Etiquette
  • Feedback Acceptance
  • Conversant in Spanish
  • Adaptable and Flexible
  • Billing and Payment Processing
  • Telephone Reception
  • Customer Service and Assistance

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Cashier

El Bollido Bakery
10.2023 - Current

Montessori School Eduacator

Park Point Monterssori
07.2021 - 05.2022

Babysitter

Self-employeed
11.2018 - 07.2021

High School Diploma -

Hastings High School

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Carol Sosa Wood