Pauletta Dexter Hall
Jacksonville,Ark
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Circle K
08.2021 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
Activity Coordinator/Dietary
Chanal Nursing And Rehabilitation Facility
05.2018 - 11.2021
- Maintained and ordered supplies for activities.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Customer Service Representative
Sprint
04.2000 - 12.2012
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor's In Science And Health Administration Co - Health Administration Management
University of Phoenix
Online General Studies
Joe.T.Robinson High School
Highway 10 Little Rock 05.1990
Skills
- Telephone Reception
- Customer Satisfaction
- Resolving Discrepancies
- Social Perception
- Advising and Coaching
- Patient Profiles
- Customer Service and Assistance
Timeline
Customer Service Cashier
Circle K
08.2021 - 07.2022
Activity Coordinator/Dietary
Chanal Nursing And Rehabilitation Facility
05.2018 - 11.2021
Customer Service Representative
Sprint
04.2000 - 12.2012
Bachelor's In Science And Health Administration Co - Health Administration Management
University of Phoenix
General Studies
Joe.T.Robinson High School
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