Emily Webb
Lakewood,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Dollar Tree
05.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Florist
Safeway
04.2020 - 10.2021
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Provided customers with care directions for flower arrangements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Boatswain's Mate
United States Navy, Boatswain's Mate
09.2011 - 05.2013
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06.2009
Skills
- Shelving Items
- Retail Merchandising
- Rewards Programs
- Cash Register Operation
- Customer Complaint Resolution
- Basic Math Functions
- Customer Service and Assistance
- Advising and Coaching
- Telephone Management
- Till Counting
- Telephone Reception
- Customer Inquiries
Timeline
Customer Service Cashier
Dollar Tree
05.2022 - 02.2023
Florist
Safeway
04.2020 - 10.2021
Boatswain's Mate
United States Navy, Boatswain's Mate
09.2011 - 05.2013
High School Diploma -
Rancho Bernardo High School
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