Carol Thomas
receptionist
Baltimore,MD
Summary
Proactive and detail-oriented Receptionist with a proven track record at Thornhill Properties, enhancing front desk operations and client satisfaction. Excelled in organization and verbal communication, streamlining processes for 30% increased efficiency. Skilled in handling confidential information and providing exceptional administrative support, demonstrating strong time management and customer relations expertise.
Overview
10
10
years of professional experience
Work History
Receptionist
Thornhill Properties
02.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
06.1991
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- Administrative Support
- Mail handling
- Clerical Support
- Documentation And Reporting
- Security awareness
Timeline
Receptionist - Thornhill Properties
02.2015 - Current
Southern High School - High School Diploma,
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