CAROL VARGAS
Summary
Dynamic and dedicated professional with a strong work ethic and bilingual proficiency, skillful at multitasking and efficiently managing multiple administrative tasks. Proven ability to excel in a fast-paced environments while maintaining meticulous attention to detail and delivering exceptional results. Ready for a new position that involves successfully handling various responsibilities in a fast-paced setting.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Holy Family Hospital
Haverhill, MA
01.2022 - 04.2022
- Interviews incoming patients or representatives and enters information required for admission into the computer database.
- Ensures that patient information is collected accurately and that patients are aware of hospital policies and procedures.
- Distributes appropriate information to ancillary departments.
Unit Clerk/Department Secretary ED
Holy Family Hospital
Haverhill, MA
08.2020 - 01.2022
- Provide indirect patient care in the emergency Department setting
- Meet the communication needs of the patient/family, department staff and medical staff
- Prepare and confirm patient records in the ED
- Initiate directions and orders from physician and nursing staff
- Participate in performance improvement activities
- Maintain regularly agency requirements, nursing and hospital policies and procedures and standards
Document Coordinator / Medical Records Coordinator
Alliance Imaging Inc.
Andover, MA
03.2017 - 12.2019
- Conduct PLE reconciliation process
- Maintain document imaging and workflow software; organize batches in queue; perform indexing, separation, and logging processes; monitor interface between Right Fax and document imaging
- Create accounts in the computer system or perform data entry
- Entering all information into the applicable computer system in accordance with documented work processes
- Responsible for Physician verification process, including entering new MDs
- Review written orders for compliance
- Receive and process all medical and legal requests
- Complete any additional job duties as assigned
- Provide support for the scheduling and pre-registration departments as
Lending Support Representative
NESC Federal Credit Union
Methuen, MA
03.2015 - 03.2017
- Provide exceptional customer service through call center
- Interview loan applicants by phone or Internet; gather background information on loan applicants and analyze applicant's credit history.
- Calculate debt-to-income ratios; calculate how much of a loan applicant's debt is secured or unsecured; evaluate collateral needs and payment plans for applicants; evaluate eligibility of co-applicants.
- Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
Teller
NESC Federal Credit Union (IRS Branch)
Andover, MA
11.2013 - 03.2015
- Responsible for providing exceptional customer service including efficient and accurate transaction processing
- Maintain an adequate cash drawer at all times
- Contribute to the fulfillment of department and company objectives and goals
Cashier
Dunkin Donuts
Andover, MA
03.2012 - 11.2013
- Provide customer service at the cash register
- Shift Leader
- Skilled at operating computerized cash registers. As well as POS system
Education
Medical Interpreter -
NCIHC
Boston, MA01.2020
Bachelors - Human Resources Management
Southern New Hampshire University
Manchester, NH01.2019
Associates - Liberal Arts, Concentration in Human Resources
Northern Essex Community College
Haverhill, MA01.2018
High School Diploma -
Lawrence High School
Lawrence, MA06-2011
Skills
- Certified Spanish Medical Interpreter
- Medical Terminology Skills
- Fluent in English and Spanish
- Fast learner
- Problem solving
- Team member
- Detail Oriented
- Analytical thinker
- Excellent customer service skills
- Proficient with Microsoft Word, Excel, PowerPoint, and Internet
Timeline
Patient Access Representative
Holy Family Hospital
01.2022 - 04.2022
Unit Clerk/Department Secretary ED
Holy Family Hospital
08.2020 - 01.2022
Document Coordinator / Medical Records Coordinator
Alliance Imaging Inc.
03.2017 - 12.2019
Lending Support Representative
NESC Federal Credit Union
03.2015 - 03.2017
Teller
NESC Federal Credit Union (IRS Branch)
11.2013 - 03.2015
Cashier
Dunkin Donuts
03.2012 - 11.2013
Bachelors - Human Resources Management
Southern New Hampshire University
Associates - Liberal Arts, Concentration in Human Resources
Northern Essex Community College
Medical Interpreter -
NCIHC
High School Diploma -
Lawrence High School