Andrea Mendez
El Monte,CA
Summary
Dedicated Customer service-oriented professional Patient Access Representative ,with over 10 years of experience in the medical Field. Over 6 years of costumer service experience. strongly believes in good costumer service Delivery during patient interaction and registration. Responsible and Always willing to achieve new goals and tasks .
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
City of Hope National Medical Center
Duarte, CA
06.2019 - Current
- Utilized excellent customer service skills to gather needed information as front-line staff
- Greeted patients and visitors in a courteous and professional manner.
- Entered Patient data into the hospital’s electronic system
- Verified insurance coverage for services provided by the facility.
Education
High School Diploma -
South El Monte High School
South El Monte, CA06-2012
Some College (No Degree) -
Rio Hondo College
Whittier, CASkills
- Patient Education
- Insurance Verification
- Scheduling Diagnostic Procedures
- Understands patient confidentiality and HIPPA rules
- Excellent data entry and patient interviews skills
- Appointment Scheduling
- Strong focus on customer service delivery
- Solid skill at patient registration
- Problem-Solving
- Post-Discharge Care Coordination
- Strong telephone and communication abilities
- Good knowledge of medical terminology both English and Spanish
- Insurance company knowledgeable
- Multitasking and Organization
- Fee Collection
- Money Handling
- Phone and Email Etiquette
- [Spanish] Fluency
- Information Collection
- Payment Processing
- System Updating
- Certified Interpreter English/Spanish
- Strives to make patient registration process as pleasant as possible
Timeline
Patient Access Representative
City of Hope National Medical Center
06.2019 - Current
High School Diploma -
South El Monte High School
Some College (No Degree) -
Rio Hondo College