Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

CAROL WEITZEL

Warner Robins,GA

Summary

Reliable and results-driven retail professional with extensive experience at Starship Enterprises. Recognized for delivering exceptional customer service, motivating teams, and elevating overall store performance. Demonstrates strong organizational and problem-solving abilities, with a proven history of increasing sales through strategic merchandising and effective employee training. Committed to fostering a collaborative, customer-focused environment.

Overview

17
17
years of professional experience

Work History

Store Manager

Starship Enterprises
09.2017 - 11.2025

Starship Ent. of Atlanta

Direct Supervisor: Joseph Cheek - 470-397-3666
HR: Chynna Lawless - 470-397-3856

Key Responsibilities:

  • Oversaw daily store operations, ensuring efficient workflow, accurate POS procedures, and high customer satisfaction.
  • Drove revenue growth through strategic merchandising, effective upselling, and targeted sales initiatives.
  • Managed inventory control, maintained optimal stock levels, and completed routine inventories to reduce shrinkage.
  • Trained, coached, and mentored staff on sales techniques, customer service, and problem-solving, boosting team productivity and retention.
  • Delivered regular performance evaluations, and provided constructive feedback to support employee development.
  • Resolved escalated customer issues, maintained a positive store environment, and strengthened customer relationships.
  • Maintained clean, organized, and visually appealing merchandise displays to highlight new products and promotions.
  • Reconciled daily sales transactions, and ensured accurate reporting for corporate communication and support needs.
  • Fostered a collaborative, high-performing work culture through team-building, recognition, and effective communication.

Retail Store Manager

Starship Enterprises
06.2016 - 09.2017

Starship Ent. of Atlanta

Direct Supervisor: Joseph Cheek - 470-397-3666
HR: Chynna Lawless - 470-397-3856

Key Responsibilities:

  • Oversaw daily store operations, ensuring efficient workflow, accurate POS procedures, and high customer satisfaction.
  • Drove revenue growth through strategic merchandising, effective upselling, and targeted sales initiatives.
  • Managed inventory control, maintained optimal stock levels, and completed routine inventories to reduce shrinkage.
  • Trained, coached, and mentored staff on sales techniques, customer service, and problem-solving, boosting team productivity and retention.
  • Delivered regular performance evaluations, and provided constructive feedback to support employee development.
  • Resolved escalated customer issues, maintained a positive store environment, and strengthened customer relationships.
  • Maintained clean, organized, and visually appealing merchandise displays to highlight new products and promotions.
  • Reconciled daily sales transactions, and ensured accurate reporting for corporate communication and support needs.
  • Fostered a collaborative, high-performing work culture through team-building, recognition, and effective communication.

Sales Associate

Unique Xpressions
09.2014 - 03.2015

Unique Xpressions

4A Mathews Court
Hilton Head Island, SC 29926
843-715-4006

  • Provided exceptional customer service, fostering positive shopping experiences and promoting brand loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Executed daily cash handling procedures, maintaining accuracy in transactions and reducing potential discrepancies.
  • Developed strong relationships with regular customers, resulting in repeat business and increased sales through personalized service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.

Store Manager

Starship Ent. of Atlanta
04.2009 - 06.2013

Starship Ent. of Atlanta

Direct Supervisor: Joseph Cheek - 470-397-3666
HR: Chynna Lawless - 470-397-3856

  • Directed daily operations, ensuring optimal inventory levels and efficient store layout.
  • Mentored and trained staff, fostering a high-performance team environment.
  • Implemented strategies to enhance customer satisfaction and drive sales growth.
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Maintained organized cash registers and balanced cash drawers at shift end.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Norcross High School
Norcross, GA
2002

Skills

  • Strong customer service with a focus on building positive customer relationships
  • Effective problem-solving and quick decision-making in fast-paced environments
  • Highly organized with the ability to multi-task across multiple store functions
  • Skilled in store merchandising, product placement, and maintaining visual standards
  • Experienced in POS systems and efficient transaction processing
  • Knowledgeable in opening/closing routines, including security and compliance checks
  • Accurate cash handling with attention to detail and accountability
  • Clear and consistent documentation and reporting practices
  • Ability to motivate team members and support a productive work environment

Accomplishments

  • Supervised team of staff members ranging from 3 to 7 people over 9 years.
  • Named 'Employee of the Month' for March 2025
  • Achieved highest total retail sales for Valentine's Day sales over 20 locations for 2025.
  • Consistently lowered total store loss during inventory each year for the last 5 years.

Timeline

Store Manager

Starship Enterprises
09.2017 - 11.2025

Retail Store Manager

Starship Enterprises
06.2016 - 09.2017

Sales Associate

Unique Xpressions
09.2014 - 03.2015

Store Manager

Starship Ent. of Atlanta
04.2009 - 06.2013

High School Diploma -

Norcross High School
CAROL WEITZEL