Carol Williams
Customer Service Rep
Branson,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Top sales representative for all 9 years at Tanger Outlets and the telephone.
Overview
49
49
years of professional experience
Work History
Customer Service Representative
Tanger Outlets
07.2014 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
CON-TEL/GTE Phone Company
07.1974 - 07.1994
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Clarksville High School
Clarksville, AR05.1971
Skills
- Microsoft Word
- Credit Card Payment Processing
- Order Processing
- 10-Key
- Proofreading
- Filing
- Research
- Invoice Preparation and Processing
- Administrative and Office Support
- Office Equipment Proficiency
- Computer Proficiency
- Managing Multiple Tasks
- Administrative Support
- Typing Proficiency
Timeline
Customer Service Representative
Tanger Outlets
07.2014 - 07.2023
Customer Service Representative
CON-TEL/GTE Phone Company
07.1974 - 07.1994
High School Diploma -
Clarksville High School
Similar Profiles
Debbie LoosemoreDebbie Loosemore
Operations Director/Assistant General Manager at TANGER OUTLETSOperations Director/Assistant General Manager at TANGER OUTLETS
Brandi WayBrandi Way
Supervisor of Maintenance & Housekeeping at St. Moritz Building Services (Tanger Outlets)Supervisor of Maintenance & Housekeeping at St. Moritz Building Services (Tanger Outlets)
Chloe PitreChloe Pitre
Hostess, Takeout, Server, and Bartender at Walk-Ons Tanger OutletsHostess, Takeout, Server, and Bartender at Walk-Ons Tanger Outlets