Carolann Gray
Mortons Gap,US
Summary
Organized individual bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in multitasking and ability to quickly learn new processes.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Mental Health Technician
Baptist Health Deaconess
Madisonville, Kentucky
10.2025 - Current
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Conducted therapeutic group sessions to promote social skills and coping mechanisms.
- Assisted in implementing treatment plans under supervision of healthcare professionals.
- Monitored patient behavior and provided support in daily activities.
- Ensured a safe environment by adhering to safety protocols and regulations.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Patient Care Representative
Baptist Health Deaconess
Madisonville, KY
12.2024 - 10.2025
- Coordinated comprehensive patient care activities while maintaining detailed medical records and ensuring timely response to emergent healthcare needs.
- Manage patient inquiries and coordinate healthcare services while maintaining empathetic communication and ensuring accurate documentation of patient records.
- Process patient registrations and insurance verifications with precision, implementing streamlined workflows to reduce wait times.
- Partner with medical staff to facilitate smooth patient flow, resolve scheduling conflicts, and enhance overall patient experience.
- Facilitated patient satisfaction through efficient appointment scheduling, insurance coordination, and timely resolution of billing inquiries.
- Monitored patient feedback to identify service improvement opportunities while ensuring HIPAA compliance.
- Implemented patient care protocols while building positive relationships with healthcare providers and optimizing service delivery.
Warehouse Associate
Columbia Distribution Center
Robards, Kentucky
07.2022 - 12.2024
- Checked product quantity and quality to ensure order accuracy.
- Received and processed customer product orders.
- Checking product quantity and quality.
- Packaged items for shipment with attention to detail.
- Labeling containers.
- Applied labels to containers for easy identification.
- Handled customer return orders and processed refunds, enhancing customer satisfaction.
Patient Representative
Owensboro Healthplex
Madisonville, KY
04.2022 - 07.2022
- Checked in and out patients, ensuring smooth and efficient patient flow.
- Printed and filled out paperwork, facilitating accurate and timely documentation.
- Entered data into electronic systems accurately.
- Keeping count of cash payments.
- Tracked daily cash payments for accuracy.
- Printed and completed necessary paperwork for documentation.
Resident Assistant
The Paragon of Madisonville
Madisonville, KY
07.2020 - 07.2022
- Supervised and assisted residents with personal hygiene routines to ensure comfort and dignity.
- Tracked residents' conditions and communicated concerns to charge person for timely attention.
- Supported residents emotionally, socially, and intellectually with caring assistance.
- Reminded residents to take medications and assisted with self-administration by reading labels, opening packages, and verifying dosages.
- Facilitated companionship and leisure activities with residents to enhance social interaction and emotional well-being.
- Coordinate and participate in group activities and outings to promote social interaction and engagement among residents.
- Assisted in organizing and facilitating group activities and events for residents to promote engagement and socialization.
- Provided empathetic care, boosting resident morale and well-being.
- Inspected rooms before resident arrival to verify readiness.
Certified Nursing Assistant
Madisonville Health and Rehab
Madisonville, KY
03.2020 - 07.2020
- Responded immediately to calls from patients for assistance and alerted medical staff to emergency situations.
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Assisted residents with daily living tasks including feeding, dressing, and personal hygiene.
- Maintained cleanliness and comfort in patient rooms through light housekeeping, including cleaning and changing bed linens.
- Provided emotional support and companionship to residents during interactions.
- Documented patient care observations accurately in medical records system.
- Supported residents during rehabilitation exercises and mobility activities.
Education
Associate of Applied Science - Nursing
Henderson Community College
Henderson , KY 01.2026 - 09.2026
Arts -
Madisonville Community College
Madisonville, Ky 08.2019 - 12.2021
General Study -
Dawson Springs High School
Dawson Springs, Ky 08.2015 - 05.2019
Skills
- Crisis intervention
- Caregiving
- Safety Compliance
- Communication
- Teamwork
- Problem Solving
- Time coordination
- Organization
- Planning
- Research
- Computer Skills
Hobbies and Interests
- Baking
- Outdoor activities
- Family Time
- Reading
Timeline
Associate of Applied Science - Nursing
Henderson Community College
01.2026 - 09.2026
Mental Health Technician
Baptist Health Deaconess
10.2025 - Current
Patient Care Representative
Baptist Health Deaconess
12.2024 - 10.2025
Warehouse Associate
Columbia Distribution Center
07.2022 - 12.2024
Patient Representative
Owensboro Healthplex
04.2022 - 07.2022
Resident Assistant
The Paragon of Madisonville
07.2020 - 07.2022
Certified Nursing Assistant
Madisonville Health and Rehab
03.2020 - 07.2020
Arts -
Madisonville Community College
08.2019 - 12.2021
General Study -
Dawson Springs High School
08.2015 - 05.2019