Carol Ann Nolan
Leesburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Pro Shop Associate
The Plantation Golf Course
Leesburg, FL
02.2024 - Current
- Assisted with special events coordination, resulting in successful tournaments and events.
- Assisted members with scheduling tee times, ensuring efficient course utilization during peak hours.
- Processed transactions accurately, maintaining high level of customer trust and financial integrity in Pro Shop.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
- Contributed to creating welcoming atmosphere by maintaining cleanliness throughout the Pro Shop.
- Utilized POS system effectively for all transactions, ensuring accuracy in daily accounting tasks.
- Enhanced customer satisfaction by providing exceptional service and timely assistance in the Pro Shop.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Working knowledge of Teesnap POS.
- Managed approximately 30 incoming calls per shift from customers
Owner
RBS LLC
Sacramento, CA
01.2009 - 09.2016
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Utilized adult learning practices to train business owners and their employees, on responsible alcoholic beverage service practices.
- 18+ years experience on alcohol beverage rules, regulations and licensing.
Managing Partner
Coka Moka Cafe LLC
Sacramento, CA
01.2006 - 08.2009
- Established and implemented business procedures and process improvements, leading to $2 million dollars in annual sales.
- Mentored and trained team of 20+ staff members, resulting in more cohesive team and increased overall performance.
- Oversaw financial management of company, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Managed staff scheduling and customer service.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Utilized and trained staff on point-of-sale (POS)system.
Education
Bachelor of Science - Criminal Justice, Minor in Economics
California State University - Sacramento
Sacramento, CA05.1990
Skills
- Positive Customer Engagement
- Cash handling proficiency
- Golf industry knowledge
- Staff Training and Development
- Strong Communication and Interpersonal Skills
- Product and Service Sales
Additional Information
10+ years large group event planning experience, to include golf tournaments
5+ years Ralph Lauren Polo Specialist sales and merchandising
Timeline
Pro Shop Associate
The Plantation Golf Course
02.2024 - Current
Owner
RBS LLC
01.2009 - 09.2016
Managing Partner
Coka Moka Cafe LLC
01.2006 - 08.2009
Bachelor of Science - Criminal Justice, Minor in Economics
California State University - Sacramento