Carol Ann Nolan
Leesburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Pro Shop Associate
The Plantation Golf Course
02.2024 - Current
- Assisted with special events coordination, resulting in successful tournaments and events.
- Assisted members with scheduling tee times, ensuring efficient course utilization during peak hours.
- Processed transactions accurately, maintaining high level of customer trust and financial integrity in Pro Shop.
- Handled customer complaints professionally, resolving issues promptly while preserving positive relationships.
- Contributed to creating welcoming atmosphere by maintaining cleanliness throughout the Pro Shop.
- Utilized POS system effectively for all transactions, ensuring accuracy in daily accounting tasks.
- Enhanced customer satisfaction by providing exceptional service and timely assistance in the Pro Shop.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Working knowledge of Teesnap POS.
- Managed approximately 30 incoming calls per shift from customers
Owner
RBS LLC
01.2009 - 09.2016
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Utilized adult learning practices to train business owners and their employees, on responsible alcoholic beverage service practices.
- 18+ years experience on alcohol beverage rules, regulations and licensing.
Managing Partner
Coka Moka Cafe LLC
01.2006 - 08.2009
- Established and implemented business procedures and process improvements, leading to $2 million dollars in annual sales.
- Mentored and trained team of 20+ staff members, resulting in more cohesive team and increased overall performance.
- Oversaw financial management of company, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Managed staff scheduling and customer service.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Utilized and trained staff on point-of-sale (POS)system.
Education
Bachelor of Science - Criminal Justice, Minor in Economics
California State University - Sacramento
Sacramento, CA05.1990
Skills
- Positive Customer Engagement
- Cash handling proficiency
- Golf industry knowledge
- Staff Training and Development
- Strong Communication and Interpersonal Skills
- Product and Service Sales
Additional Information
10+ years large group event planning experience, to include golf tournaments
5+ years Ralph Lauren Polo Specialist sales and merchandising
Timeline
Pro Shop Associate
The Plantation Golf Course
02.2024 - Current
Owner
RBS LLC
01.2009 - 09.2016
Managing Partner
Coka Moka Cafe LLC
01.2006 - 08.2009
Bachelor of Science - Criminal Justice, Minor in Economics
California State University - Sacramento