Carolanna Cinnamon
Morristown,TN
Summary
Dedicated insurance sales agent with a proven ability to enhance customer relationships, drive client retention, and provide exceptional service. Skilled in problem-solving and effective communication.
Overview
11
11
years of professional experience
Work History
Insurance Sales Agent
Penny Kleinschmidt State Farm
Knoxville, TN
05.2025 - Current
- Assisted clients in understanding insurance products and coverage options.
- Conducted needs assessments to identify suitable insurance policies for clients.
- Maintained accurate records of client interactions and policy details.
- Built relationships with existing clients by providing exceptional service.
- Processed applications and paperwork related to policy issuance or renewal.
- Assisted clients in selecting appropriate coverage options for their needs.
- Identified cross-selling opportunities among existing customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Advised clients on coverage amounts needed based on individual circumstances.
Insurance Sales Agent
MATT COUGHLIN STATE FARM
TALBOTT, TN
12.2014 - 04.2025
- Assisted clients in understanding insurance products and coverage options.
- Conducted needs assessments to identify suitable insurance policies for clients.
- Maintained accurate records of client interactions and policy details.
- Built relationships with existing clients by providing exceptional service.
- Processed applications and paperwork related to policy issuance or renewal.
- Assisted clients in selecting appropriate coverage options for their needs.
- Identified cross-selling opportunities among existing customers.
- Advised clients on coverage amounts needed based on individual circumstances.
- Provided guidance about different types of insurance products available.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Relationship building
- Customer service
- Client retention
- Account management
- Cold calling
- Licensed insurance agent
- Strong negotiation
Timeline
Insurance Sales Agent
Penny Kleinschmidt State Farm
05.2025 - Current
Insurance Sales Agent
MATT COUGHLIN STATE FARM
12.2014 - 04.2025