Knowledgeable Practice Manager with a proven track record at WUCA Nash Pediatrics, enhancing operational efficiency, implementing strategic business planning, and patient relations. Successful in developing and leading a productive and efficient office staff. Experienced in resource management, continuous improvement, and significant patient care quality. Developed successful partnerships with hospitals, specialty practices, community health programs, and personnel. Skilled in strategic consulting, showcasing exceptional leadership and analytical abilities.
Hi, I’m
Carole Dula-Bell
St Louis,MO
Summary
Overview
14
years of professional experience
Work History
WUCA Nash Pediatrics
Practice Manager
02.2022 - Current
Job overview
- Supervise the clinical office's activities. Review, assist, promote, and maintain the development of office policies and procedures, practices, and clinical flow patterns.
- Coordinate patient services with medical providers and staff to provide quality care effectively
- Function as a working supervisor by filling in to cover the front desk, medical records, and billing functions.
- Direct, assign, and coordinate activities and duties of staff, evaluating performance, orienting new staff
- Supervise onsite charge entry, copay, and point-of-service collection processes
- Conduct regularly scheduled staff meetings
- Promote and maintain good public relations with patients/families.
- Maintain and update physician schedules within EPIC
- Consult with business staff and clients on issues and requests that require implementing or creating custom solutions
- Assist the medical provider, faculty practice manager, and practice administration with strategic planning and the generation of a business plan
- Assist the medical provider with overall quality improvement strategy; collect, measure, and interpret operational and clinical income data: identifying problems and organizing teams to develop and implement solutions
St. Louis Pediatric Practitioners, Inc.
Practice Manager
04.2010 - 01.2022
Job overview
- Manage a medical practice with ~2,500 patients, overseeing systems and operations to ensure excellent customer service, quality care, and patient satisfaction
- Manage the daily activities of the medical doctor, nurse practitioners, medical assistants, and front desk staff
- Provide hands-on support for front desk staff and medical assistants
- Regularly meet with the medical providers and staff to promote and maintain professional and collaborative relationships
- Assist the owner with strategic planning, implementing audits, and creating action plans
- Administer fiscal operations and financial reporting to support budget planning and monitor the practice's economic health
- Other duties involve human resource functions, including but not limited to payroll, hiring, training, evaluations, corrective action, and terminations
- Vaccine management: vaccine ordering, inventory and reconciliation, storage and handling, temperature monitoring, transfer of vaccines, and administering and managing an emergency plan
- Change management: participated as the clinical leader on the EHR transition team from PCC EHR to Epic, phone system upgrade, transition of employees from SLPP to Washington University, and vendor accounts from SLPP to Washington University accounts payable
Education
Webster UniversitySt. Louis, MO
MBA from Marketing
05.2011
University Overview
University of Missouri-Kansas CityKansas City, MO
Bachelor of Arts from Music
05.2008
University Overview
Skills
- Resource Utilization
- Continuous Improvement
- Strategic business planning
- Resource Management
- Practice Management
- Strategic consulting
- Client consulting
- Operational Efficiency
- Business Analysis
Affiliations
Affiliations
Omicron Delta Kappa, National Leadership Honors Society
Omicron Delta Kappa
Omicron Delta Kappa
The unique mission of O∆K National Leadership Honor Society is to recognize and encourage collaboration among collegiate leaders. Our society seeks to identify, celebrate, and engage collegiate and community leaders from different backgrounds, perspectives, and generations. Our leadership values include collaboration, inclusivity, integrity, scholarship, and service.
Timeline
Practice Manager
WUCA Nash Pediatrics
02.2022 - Current
Practice Manager
St. Louis Pediatric Practitioners, Inc.
04.2010 - 01.2022
Webster University
MBA from Marketing
University of Missouri-Kansas City
Bachelor of Arts from Music
Similar Profiles
Laura GravesLaura Graves
Business Manager at WUCA Northwest PediatricsBusiness Manager at WUCA Northwest Pediatrics
Raghavendra ChakravartulaRaghavendra Chakravartula
Senior Technical Recruiter at Nash Squared (Harvey Nash)Senior Technical Recruiter at Nash Squared (Harvey Nash)
Kimberly NealKimberly Neal
Assistant Case Manager at UNC Nash Health Care SystemsAssistant Case Manager at UNC Nash Health Care Systems