Carole Fritz
Fort Lauderdale,FL
Summary
Detail-oriented Mortgage Loan Closer with proven skills in issue resolution and client engagement. Streamlined closing processes, enhancing customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Closer
Think Mortgage/ Big Think Capital
Orlando, FL
03.2018 - Current
- Reviewed and verified loan documents for compliance with regulatory standards.
- Coordinated closing schedules to ensure timely completion of mortgage transactions.
- Managed communication between lenders, borrowers, and real estate agents throughout loan process.
- Utilized mortgage processing software to maintain accurate records and streamline closings.
- Educated clients on closing procedures and documentation requirements to enhance understanding.
- Identified discrepancies in loan files and implemented corrective actions to improve accuracy.
- Mentored junior team members on best practices for efficient loan closing processes.
- Developed streamlined workflows that reduced closing time and improved client satisfaction scores.
TV Producer
Image Alliance
Fort Lauderdale, FL
06.2015 - 01.2018
- Developed and coordinated production schedules to ensure timely project completion.
- Collaborated with directors and writers to refine scripts and enhance storytelling quality.
- Managed on-set logistics, including crew assignments and equipment setup for seamless operations.
- Oversaw post-production processes, ensuring consistency in editing and adherence to deadlines.
Matchmaker
It's Just Lunch
Hallandale, FL
09.2011 - 05.2015
- Cultivated personalized matchmaking experiences by understanding client preferences and relationship goals.
- Facilitated client consultations to assess compatibility and refine matchmaking strategies.
- Developed and maintained robust client databases, ensuring accurate tracking of interactions and preferences.
- Executed targeted outreach strategies to connect clients with potential matches, enhancing engagement rates.
- Mentored junior matchmakers on effective communication techniques and relationship-building skills.
- Analyzed client feedback to improve service offerings and enhance overall satisfaction ratings.
- Developed personalized matchmaking strategies based on in-depth client assessments.
- Coordinated schedules for client meetings, ensuring seamless communication and engagement.
- Cultivated relationships with clients to understand preferences and enhance matchmaking success.
- Enhanced client satisfaction through tailored date experiences and follow-up consultations.
Mortgage Banker
Everest Financial Group
Miami, FL
10.2004 - 03.2014
- Managed loan originations and client relationships to ensure seamless mortgage processes.
- Evaluated borrower qualifications and financial documentation for accuracy and compliance.
- Conducted market research to identify competitive mortgage products and improve offerings.
- Developed tailored mortgage solutions based on client needs and financial goals.
- Collaborated with underwriters to expedite loan approvals and enhance customer satisfaction.
- Implemented process improvements that increased operational efficiency in loan processing workflows.
- Coordinated closely with title companies to ensure smooth closings and proper document recording.
- Worked with underwriters to fix application problems and resolve issues.
Education
Political Science
Pace University
New York, NYSkills
- Writing and verbal communication
- Customer service and support
- Detail-oriented
- Client engagement and assistance
- Issue resolution
- Closing expertise
- Goal oriented
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 22 staff members.
Languages
French
Professional Working
Timeline
Mortgage Loan Closer
Think Mortgage/ Big Think Capital
03.2018 - Current
TV Producer
Image Alliance
06.2015 - 01.2018
Matchmaker
It's Just Lunch
09.2011 - 05.2015
Mortgage Banker
Everest Financial Group
10.2004 - 03.2014
Political Science
Pace University