Carole Mongeau

• Oversee monthly store operations to support consistent service, staffing, and execution.
• Lead operations, marketing, and merchandising strategy to keep daily store execution aligned with business goals.
• Foster a stronger team culture through clearer expectations, coaching, and day-to-day support.
• Develop community engagement initiatives that strengthen local visibility and customer connection.
• Advance recruitment and retention strategies to maintain reliable staffing and reduce turnover risk.
• Manage financial performance, budget control, and expense discipline to protect store profitability.
• Developed policies and standard procedures to support compliance and scalable operations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

Tracked weekly store-opening milestones while supporting the program timeline for new locations.

• Supported store opening readiness by coordinating opening and closing procedures and operational process improvement.
• Coordinated with leadership on property search efforts when available sites delayed the planned opening schedule.
• Applied store operations management and financial performance management while waiting for a location to become available.
• Supervised daily store operations, ensuring consistent sales floor execution and customer service standards.
• Trained associates on product knowledge, selling techniques, and point-of-sale procedures.
• Coordinated merchandising resets, floor presentation, and inventory organization to support sales goals.
• Resolved customer concerns promptly, protecting service quality and store reputation.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

• Oversaw combined annual volume of 6 million across three facilities, including two retail stores and one warehouse.
• Created development paths that prepared store associates for next-level roles and stronger internal mobility.
• Coordinated multi-site operations through opening, closing, and daily execution across retail and warehouse locations.
• Supported operational process improvement by standardizing store routines and reinforcing accountability across teams.

• Managed and controlled procurement and budgeting monthly to keep expenses within [number]% of plan.
• Oversaw daily operations of two specialty retail locations, supporting $2.2M in annual volume and steady profitability.
• Devised targeted marketing initiatives to strengthen brand awareness and deepen customer engagement.
• Identified operational gaps and implemented process improvements that increased efficiency and supported profitability.
• Created customer experiences that addressed concerns promptly and reinforced consistently strong service.

• Managed the Walnut Creek café for 18 months through remodeling and revenue growth, maintaining service continuity during transition.
• Drove sales through extensive merchandising strategies that improved product presentation and reinforced store brand standards.
• Cross-trained and cross-managed the on-site Starbucks café in Antioch to maintain coverage and daily operational consistency.
• Partnered with the Customer Relations Manager to plan and execute store events that supported customer engagement.
• Managed duty shifts and cash handling responsibilities with accuracy, accountability, and strong attention to store controls.
• Applied store operations management across café and merchandise functions to support staffing, scheduling, and day-to-day execution.

• Applied trained artistic judgment to composition, style, and color for effective space planning and design.
• Created commissioned murals tailored to client needs, delivering custom artwork for varied environments.
• Consulted on drapery design, aligning fabric choices and aesthetics with each space's overall look.
• Partnered with local businesses on logo design and space layout to strengthen brand presentation.
• Oversaw client relations, ensuring clear communication and consistent service delivery.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.