CAROLEE ESTEVEZ
EAST ELMHURST
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Freshii
01.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Team Member
Whole Foods, (Amazon) Albany
01.2022 - 10.2023
- Provide support performing duties related to customer service stocking and sanitation in assigned departments
- Handling all task assigned by the team leader or manager, working synergistically with other team members, complying with company regulations and being a good brand ambassador at all times
- Offloading stock deliveries, processing work orders and packaging order for distribution
Assistant Manager /Trainee /District Manager
Blaze Pizza, Hala Guys, Auntie Anne's Albany/Buffalo/Rochester/Binghamton
06.2015 - 12.2020
- Ensuring company policies are followed
- Optimizing prices by controlling costs
- Hiring, training and developing new employees
- Managing stock and coordinating in-store sales and promotions
- Resolving customer issues to their overall satisfaction
- Order food and beverages, equipment, and supplies
- Ensure that employees comply with health and food safety standards
- Directly support the general manager to achieve restaurant's performance and quality standards
- Maintain and regularly monitors list of all restaurants assets
- Prepare shift schedules and payroll
- Availability to work within opening hours (evenings, holidays, weekends)
Team Member
Five Guys, (Shift Leader) LGA Airport
09.2012 - 06.2015
- Providing prompt and friendly customer service
- Cleaning and organizing work areas, equipment, utensils and serving stations
- Managing cash register, handling food and drinks preparations
- Providing direct supervision to employees to ensure the business operates correctly
- Organizing shift schedules for team members
- Assigning duties to specific employees based on role and skills
Education
High School Diploma -
Arts & Business
06.2013
Skills
- Hiring
- Inventory Control
- Management
- Payroll
- Food Safety
- Running Shifts
- Recruiting
- Manager Experience
- Cash Handling
- POS System
- Schedule Management
- Labor Cost Analysis
- Restaurant Management
- Marketing
- Leadership and Team Player
- Windows XP
- Mac iOS
- PowerPoint
- Excel
- Janitorial Experience
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
LANGUAGES
English
Spanish
Certification
SIDA BADGE (Security Identification Display Area) badge is a credential that allows access to secure areas of an airport, such as the terminals, airfield, and baggage handling zones
Timeline
Sales Associate
Freshii
01.2023 - Current
Team Member
Whole Foods, (Amazon) Albany
01.2022 - 10.2023
Assistant Manager /Trainee /District Manager
Blaze Pizza, Hala Guys, Auntie Anne's Albany/Buffalo/Rochester/Binghamton
06.2015 - 12.2020
Team Member
Five Guys, (Shift Leader) LGA Airport
09.2012 - 06.2015
High School Diploma -
Arts & Business
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